Forum Thermomix
Welcoming Center, Management and General Chat => Chit Chat => Topic started by: obbie on July 19, 2012, 10:16:12 pm
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Bad customer service, do you care,,, :o
I had a lady in the office shop so totally rude to me 3 months ago, I have not been back.
Last week the same shop charged me stuff, which was not mine, instead of another customers. (email the invoices) When i rang them, and explained the mistake, we don't buy that from you. No staff that name work for me, the lady who made the mistake, went on and on about how she was right.
I then explained why I had not been in there for 3 months, after the last purchase..
So, Do I just forget, or would you tell the owner, who was not there both times.. >:(
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Definately tell the owner, it is their business and if one of their staff is causing loss of custom then they need to know.
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YES ...speak with the owner!
I would also find out his/ her name, and address it in a letter to them alsoalso. Attach a copy of the wrong invoice, and relay the women's conversation and attitude....she will more than likely deny anything that was verbal.
It's not acceptable behaviour at all.
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don't get me started on customer service
i am sure this lady has been reported b4 and nothing was done about it.
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Definately do something about it, Robyn. Don't pay either. Hope something good comes out of it all! :)
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That sort of thing really gets my knickers in a knot Robyn >:(
Bl**dy rude woman! Tell her where to go!
And then make a complaint to the boss ;)
;D
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Just make sure the bad employee isn't a family member or friend of the boss' though!
But I would definitely make a complaint regarding the bad service. Feedback is important for all business', both negative and positive. What they choose to do with that feedback is their choice (or their downfall is they don't do anything about it), but at least you know you've made yourself heard.
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Thanks all.
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Robyn,
I would write a letter to the manager and attach the invoices. Explain in the letter that you tried to resolve the issue over the phone with (name) and the lady who made the mistake, went on and on about how she was right.
Explain that this is the second time you have received terrible service from this suppliers employees.
And then send them an invoice for wasting your time ;D
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Don't get me started.
DH has gone to visit his Mum this morning armed with a myriad of paper. The STUPID nursing home sent us an account (not the first by any means) that is $10,000 too much. They do this almost every month. They have not even added the figures up correctly of the monthly fee that we do owe. I have had disagreements with the HO regarding this and got no where. The 'creature' that does their accounts is as thick as a brick and can't see that she is making such dreadful errors. She does half using the computer and half by hand. (doesn't use her brain though) They wonder why we don't do direct debit. :-[ :-[
Sorry Robyn, I feel for you, especially this morning. I truly believe that service is gone. When we do get good service (and you still do at lots of places) we are pleasantly surprised.
Off the soap box. Have a nice day everyone. :)
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I let business know when I get bad service, but I make a POINT of letting them know when I do get good service and I also ask in my letter to them that they please make the person aware that I have made their GREAT service known to the company ... hoping that it might encourage more good service.
Robyn it isn't your invoice, you didn't get the goods I would definitely complain and if you will really no longer need to shop there, then ask them to close the account!! That way they can no longer do this to you. Good luck :)
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That's terrible Cookie - $10,000 too much :o I do hope DH can get them to see where they are going wrong but she sounds as if she is the wrong person for the job.
Robyn, I agree with Kathryn - close your account if you no longer trade with them and definately don't pay that invoice.
I have a friend who either complains or compliments people on their attitude when dealing with the public. She goes to the top. Her recent experience was by asking a supermarket chic if her aisle was open because she didn't have the light on. She turned the light on then made the sarcastic comment 'happy now'. Middle aged woman who should know better than to speak to a customer this way. The Manager gave her a $20 store voucher - not that my friend did it for that reason, it is just her to let everyone know when she is happy or unhappy with a service. By the same token at another store, the service was great and she also went to the Manager and gave a glowing report of a particular lass.
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I agree that it is equally important to give good feedback as well as bad. I don't think it is very fair to give only bad.
The lass that does my eyebrows is really good so thew first time she did them I was so pleased that I wrote and told her so. ( she owns the salon) The next time I was in she was so thrilled. I remember when Ansett still existed we wrote to thank them for some special effort they had put in for us, the girl concerned was amazed and very happy. She actually won lotto a few weeks after that. Karma perhaps.
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Karma yes.. :D
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I always make a point by putting it in writing. I ask for names and the names of the managers and copy in everyone for both the complaints and compliments. I recently had some excellent service at the ts shop in Myer. TS have a facility on their web site to accommodate comments. The staff I praised by name were rewarded with a piece of clothing from the range. I was thrilled when I found this out. They always give a reply and thank you and of course the staff now know my name.
Gert
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Thats a good idea Gert..
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When I was still in my cleaning job, a client once came up and told me that he had nominated me for the staff "star award" because he noticed that the place was always sparkling after I had finished my shift :)
I never found out what happened to that nomination though ??? I don't know who was in charge of collecting the nominations, but they never informed me that I had received one. I'm glad the client told me otherwise I would never have known that he appreciated my efforts :-\
But I always make a point of telling businesses, particularly restaurants, when I am pleased with their service :D
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Totally agree about giving good feedback. once rang a store to compliment them on a member of staff - asked to be put through to the manager and he answered with a heavy voice..... obviously waiting for the condemnation of an upset shopper and it was absolutely so worthwhile to hear his voice lift as the conversation progressed and to hear him sound so pleased.
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It's always a thrill for me when a patient writes to management and compliments the staff on the wonderful care they received while being treated at the hospital. It's even better if you get a personal mention. ;D
Unfortunately we do have complaints though and although I've never been mentioned by name have recognised that I was probably part of the complaint. I do feel discouraged when this happens because I love being a nurse and do try to give the best care I possibly
can.
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I had 2 customers come in today to my shop, to say how happy there were with our customer service...
Its just my PET Hate.... ;)
On my website, I state " we are the best in customer service" and we so try to be every day. It pays off...
So I get peeved when I receive such bad service... >:(
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McMich, a while ago my son was sick in hospital and I made a point of sending a card to thank all the staff that attended to him for their wonderful care. I was amazed to get a letter back from the hospital thanking me for the card, as they rarely get thankyou's from the public. I also agree with you all that you need to make employer's aware of bad service and it is equally important to praise the good.
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Negative people really give me the sh*ts. In most cases I feel like saying:
a) get happy
b) get some new friends who don't whinge - your life will be much happier
c) build a bridge, usually you can get over it
d) be nice when you make a complaint cos its usually not the person who you are talking to who is at fault
e) when all else fails, ie nothing is resolved - be determined and ask to speak to someone in authority
f) follow up, and maybe ask for a personal appointment
Above all, never lose your temper cos you lose all credibility
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If we have dined out, and the meal is scrumptious.....I write a note on the napkin, telling them how delish it was, and leave it on my plate......they always show the chef ;)
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If we have dined out, and the meal is scrumptious.....I write a note on the napkin, telling them how delish it was, and leave it on my plate......they always show the chef ;)
I hope it was not double damask
Gert
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If we have dined out, and the meal is scrumptious.....I write a note on the napkin, telling them how delish it was, and leave it on my plate......they always show the chef ;)
I hope it was not double damask
Gert
LOL....we never dine anywhere fancy that has damask :P
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;D ;D ;D ;D