Forum Thermomix

Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: lucyloo2 on April 21, 2014, 09:17:59 am

Title: Blades stopped working
Post by: lucyloo2 on April 21, 2014, 09:17:59 am

I was making a smoothie on Tuesday morning and the blades just stopped working and thermie started making a high pitched beeping noise.  I rang my consultant, she came out, we tried new blades with no success.  So she arranged to have thermie sent to Melbourne (I am in Brisbane) for repairs.  TNT 'forgot' to pick it up on Wednesday and finally arrived on Thursday to collect.  So with the public holidays over Easter and Anzac Day, it looks like I won't have him back for at least another week!  Anyway, I was wondering if anyone else had this problem?  Thermie is only four months old.  I must add, it is not a liquid issue as we have never had any liquid spills.  I am so frustrated and disappointed.  I love my thermie and trying to live without it, is proving difficult.  Any advice would be appreciated.  Melbourne won't be able to look at it until either tomorrow or Wednesday.  Thank you.

Title: Re: Blades stopped working
Post by: Cornish Cream on April 21, 2014, 01:37:26 pm

I haven't heard of this problem before lucyloo.I can understand your frustration because your TM is only four months old.Hopefully you will get is back ASAP.Keep us informed what the problem is and how quickly it was repaired.

Title: Re:
Post by: Itsnotartitsdinner on April 22, 2014, 01:13:14 pm

:( I'm sorry that you are without it. I would hate for anything to happen to mine.

Title: Re: Blades stopped working
Post by: lucyloo2 on April 23, 2014, 09:14:42 am

Thank you both.  Thermomix rang today and they had looked at my thermo but could not explain why it did, what it did.  They have replaced the motor, tested, recalibrated, tested again etc etc and all seems to be fine now.  So fingers crossed I will have it back by Monday.  I am so lost without it! 

Title: Re: Blades stopped working
Post by: Cornish Cream on April 23, 2014, 09:17:09 am

That's good news lucyloo. :)

Title: Re: Blades stopped working
Post by: Halex on April 23, 2014, 10:07:29 am

Glad to hear its all good now :)

Title: Re: Blades stopped working
Post by: Bedlam on April 23, 2014, 11:24:33 am

Thats great news, hopefully be home safe soon.

Title: Re: Blades stopped working
Post by: cookie1 on April 23, 2014, 12:32:10 pm

I'm glad your thermomix has recovered from its illness.  :D