Forum Thermomix
Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: Intrepidtrier on April 02, 2010, 05:07:45 am
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Could anyone help me??? My thermie has just died and I would like to know who do you send it to to get fixed. I was just trying to make some mango ice cream and all it did was spew grease or oil over the fruit that was in the bowl and it doesn`t do anything, just spins and doesn`t crunch anything up. Really made my day!!!!! bloody thing, Thanks Sandy
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The motor is still going? If it is, it sounds like the blades need replacing.
I rang my consultant and she then rang Thermomix Australia when this happened to me. Steve sorted it super fast and I had new blades within 2 days (impressive time to cross the country! :D) and a prepaid envelope to return my broken set.
Haven't had an issue since. ;D
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Ceejay the motor is still going but sounds not quite right, hope that all the trouble is the blades. How much did it cost you to replace them? and where did you have to send them to for replacement
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The motor sounded a bit different with the blades loose... after I got all the dough out that I was making bread from. :-)) Rescued it with my old Kenwood Chef though. :(
Mine were covered under warranty as the machine was only a month old but I think they are around $150 but I'm sure a consultant will be able to confirm that or not. :)
The blades were sent to TMX Headquarters in Perth, WA.
HTH!
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Thanks for that Ceejay, I will see what happens when I get on to the thermomix site in Aust. But it will still take a while because of the holidays. Bugger I am going to miss it.
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I'm sure they'll do their best to make it as short an absence as possible. :-*
My consultant offered to lend me a set she had spare if it took too long as well.
:)
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bad timing for a TMX tragedy.
Hope you get TMX fixed quickly!!! Good luck.
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Oh how very devastating. I can only imagine how you must feel. I do hope you can get it sorted as soon as Easter is over.
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You need to get in contact with your consultant. They will fill out a service request form and send that to the office and the the office will send you a new one if it is under warranty - generally express post. Sorry this has happenend.
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i feel your pain - mine was in for repairs and away from me for 2 weeks last year :( (steve only had it one day but it took a week each way to travel across the country)
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Just a little side note, I was told yesterday that Steve is no longer with TMX :( I hope our new repair man know how big the shoes are that he has to fill as Steve was super quick on the turn arounds :D :D
Hope you get it sorted out really quickly Sandy, I think I would feel like someone had cut off my arms!!
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Really sorry to hear your TMX has died, what a tragedy.
Has anyone ideas for making sure this doesn't happen to others? Is it possibly the result of not sharpening the blades often enough? I ask because I haven't sharpened mine in a while - will rectify that today making some sorbet when we have guests over, but would hate to have Ted die on me.
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Kathryn the new guy is really great ;) Can't remember his name :-[ whoops!
As far as preventing it from happening - make sure you stick to the guidelines for quantites and sizes of pieces. I actually cut my parmesan into quite small pieces. Also if you use bigger than normal ice cubes then split the amount of ice into three rather than two lots or alternatively drop the ice cubes through the hole on the second processing for the sorbet.
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I am so sad for you. I am depressed enough with all the rain we are having here in Cairns and now this. Please let us allknow what it is and how soon it can be fixed. Hugs to you.
Gretchen
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Has anyone ideas for making sure this doesn't happen to others? Is it possibly the result of not sharpening the blades often enough? I ask because I haven't sharpened mine in a while - will rectify that today making some sorbet when we have guests over,
funny you should mention this...it has been on my mind for the last couple of months about sending my clients a monthly reminder to do this (I can't decide if that is bombarding them or not) what are your thoughts?? My other thought was to put it in a thread here as well and just bump it at the same time I sent out the emails ;) ;)
I would just hate to upset customers by filling their inbox with unwanted emails!!!!
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kathryn, i used to do a monthly email when i was a tupperware demonstrator - i included (usually) 1 recipe, the monthly specials, some tips and hints and one other thing that caught my fancy (eg: an interesting fact, inspirational saying etc). i only ever had one person (a quite disagreeable host i'd had lol) who asked to be taken off my list, i had nearly 200 customers on it. so i think if you make it worth their while they will appreciate it :)
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Kathryn, I think it is a great idea, too!
I'm always forgetting to sharpen my blades. :-))
Will go and do it now!
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Thanks everyone for your concerns. Do I have to see my consultant about this or could I just order new blades because I don`t have a consultant and the nearest one is either the Sunshine Coast or Cairns. There is no one in the Central QLD district any more. I think mine broke when I was trying to grate some chocolate the other day, even though I had broken it up fairly well a piece of it got stuck between the top blades and the side of the bowl.
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If you call Head Office they will put you through to the service manager and he will talk you through testing the blades and seeing if they are the problem then they will verify your machine order number etc, so have your proof of purchase handy when you call, then if it is under warranty they will post one out to you and you will need to post yours to them. At least that has been my experience. Otherwise if it is out of waranty then you can purchase a new set direct.
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Thanks Meagan, I think that mine is out of warranty because I have had it for about two years now.
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Wishing you a speedy result after Easter Intrepidtrier - don't you hate how things go wrong on weekends or holidays. Bummer about it being just out of warranty - wonder how strict they are on that point :'( :'(
Kathryn, what a great idea - you could always tell your customers to let you know if they didn't want a monthly email. I'd be delighted to receive one from my consultant, I only ever received one lot of recipes then I think she dropped off the face of the earth.
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If it is over 2 years then you will more than likely have to pay for it. They cost $150 new - plus postage I imagine.
Judy why don't you get on one of our ( the consultants on here) lists??
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Meagan, I think I am already on 2 others but they are quiet as well. It's not a problem though, there's not much you miss out on by being a member of this forum - the greatest group of consultants you will ever find (many aren't even consultants ;) ;))
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intrepid, i would definitely call before ordering blades, just in case that's not what the problem is!
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ok so have called and spoke to Stewart and he said that it was the blades so have a new set on the way.
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It amazes me how he can tell it is just the blades by talking to you ??? ??? ??? Glad you are not losing your TMX and just have to wait for the delivery of the new blades.
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JD if it is the spindle that is broken (in the blades) then the blades turn in a certain way which is easy to tell if they are damaged....clear as mud I am sure ;)
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Thanks Meagan, get it now. Wish doctors could diagnose so easily ;)
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LOL JD... the blades didn't spin on mine when the spindle did... wasn't that hard to work out here! ;)