Forum Thermomix
Questions Doubts and Requests => Questions? Technical Issues? The Survival Guide => Topic started by: mairim on October 09, 2011, 06:58:14 pm
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Opened the package yesterday and set up the new Thermomix. Today I made vegetable soup concentrate, mixing several recipes I found online. Ended up with far too much, 2 pint jars (almost a liter). That's okay, I can give one jar to a friend who will love it for risotto. But now I can't turn the dial from the little open image to closed *:or on. It just won't turn. I don't want to force it, but I need help. What am I doing wrong, and how can I coax the machine to turn on. I am also having trouble with the weighing image. When I press it nothing happens. I suspect it's me, with newbie difficulties, not the machine, but I sure do need advice. >:(
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try turning it off and unplugging the machine for 10 mins then replugging it in..make sure it is unplugged not just switched off at the power point! is it marking any error on the screen???
let us know how you go :)
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if that doesnt seem to reset it or correct the problem..we have all had weird and wonderful things like that happen at one time but if there is still a problem after that (and the weigh button seems strange) I would call your consultant or HO immediatley and explain the problem and not force anything as they have a set of questions and steps they ask you to do normally to see if it can be 'fixed' right there or has to be sent back...
how horrible and only on your first day :(
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Unplugging it for ten minutes did the trick! It now turns on. Thank you so much!
But I still get no action when I press the little scale button. Alas, I don't have a consultant -- I'm in the US and bought my Thermomix from Canada. All of you on this forum are going to have to act as my consultant(s). I guess in an emergency I could email the Canadian firm who sold me the Thermomix. But I'm hoping someone here will have the solution to the scale problem. I suspect it's like the problems one has with a new computer, the machine senses that you're unsure and acts up! As soon as you know what you're doing, it stops being difficult.
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is there any error on the screen ??
the weigh button not working sounds more like a default...not common especially new but can happen...you may have to wait for a few hours until some of the consultnats come on line (im not a consultant just an avid user :)) and they may be able to help you but if not you may have to send it back to where you bougtht it or wherever they get fixed in the US or Canada (not sure of procedure there)
did the weigh button ever work?? when you feel it is it pressed in at all?? maybe the element got blocked under the rubber??? if it never worked then im guessing it is a manufacturing fault?
hope someone can help you and as for help on this forum..ask anything and someone will help you...there are many consutants and users alike and so many are willing to help out and generally someone is always online...good luck and hope it gets sorted out soon :)
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I just figured out what was wrong. It was, as I suspected, me -- not the Thermomix. I was pressing the little image of a scale rather than the rubber button pointing to the scale. This, I guess, is one of the difficulties of not having a consultant demonstrate everything in front of you. I received two DVDs with my new Thermomix, but it's hard to see details as the demonstrator floats through her recipes, with everything looking relatively effortless.
In any case, next project: chicken stock paste. I won't have to make and freeze vats of chicken stock from now on, Bimby will make the consentrate for me. Oh joy!
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glad u figured it out..as for help there is a guide for new owners on here i will post for you after dinner...dinner time here unless someone beats me to it...will help you quite a bit :)
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Good to hear that you have sorted out your problems. It's scary when something isn't working as it should and you have no one standing right beside you to help you out. Sometimes I am not patient enough with my weighing and press the button and immediately start loading up the jug only to notice it is not registering - problem was, I wasn't waiting that vital second or two for the weighing option to kick in - now I try to remember to wait just a bit then gently touch the shoulder of the machine anch check the screen to make sure that the scales are registering.
Good luck with your TMX adventure and, as Frozzie said, if you have problems, need advice or just want to chat, there are usually a couple of people on here at any given time so you should get some sort of response fairly quickly.
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I have occasionally had a problem with my dial not turning and it happens at odd times, after it has been working fine.
I found that after the bowl is in place I push the power switch and if heat is required, FIRST set the time and then push the temp button that I want (mine runs hotter than the temp shown so I have to "customize" it)
Sometimes I have to fasten the lid two or three times before the dial will turn. I just release it and close it again, trying the dial each time until it works.
I don't know if this is an anomaly in my unit but other people have told me they have the same problem from time to time - apparently the sensor that "knows" the lid is sealed, just doesn't always get the message.
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I sometimes have to re-close the lid a couple of times as well until it is settled in the correct position to enable the machine to operate.
Remembering to set the time before the temperature is always my problem so the way I solved it is to remember a very popular chocolate biscuit over here (trust me to relate it to chocolate). The biscuits are called Tim Tams and my link is Tim = Time and it comes first - screwy logic? Yes, I think so too, but it does work for me so I keep with it.
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ooooo sidetracking here but lurrrvvvvvvv timtams yum yum ;D
here (http://www.forumthermomix.com/index.php?topic=1549.0) is the link for new owners..read through it ..could be quite helpful to you :)
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As already said the lid must be in exactly the right place for the dial to move. I still find that often I go to turn the dial and it won't move, so it has become automatic to just push the lid a bit. Good luck.
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I find my lid is very sensitive and I quite often need to give it a little more of a push than at others to make sure it's locked in securely
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mairim that list should be a good read for you. I always make sure that my cord has been pulled out and that nothing is hindering it, and then I press the Weigh button and weigh my MC to make sure it reads between 25-30g and then I'm set to cook!
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ok how many of us just got up and weighed the mc cup, i did my read 35 with cord in and 30 with cord out :o
i did read about the cord thing but i really did not believe it .my bad ;D
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I wondered what you were talking about fundj - cord in and cord out. I just went and fiddled with mine and can you believe, I just discovered that you can push the cord into the machine :-)) :-)) Mine weighed 25g with the cord in or out.
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:D :D JD
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Oh, good heavens!! *slaps head*
I had no idea that the cord could be pushed in or out, or that I should be weighing the MC. Der! :-)) :-))
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Do you think it's something in the water in South Australia Amanda ;D ;D
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;D ;D ;D ;D ;D
i like my cord to be in 8)
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lol, How long have you had your TM's girls? ;D ;D ;D ;D ;D ;D
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As I've said before Mandi, you learn something new on this forum every day, even after 3 years :D
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So JD is it going to be in or out :-))
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Probably out where it has always been - I am a creature of habit ;)
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I'm not sure what is meant by "cord in" and "cord out." I'd be grateful for an explanation.
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It's the electrical cord. It can be pushed into the machine or pulled out to increase the length.
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Just like a vacuum cleaner mairim - only some of us were never told about it ;)
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Thanks! I'm at the beginning of the steep learning curve and need all the help I can get. When the dial refused to turn this time, I just fiddled with the lid, as advised, and presto! it turned! Now what's that I read about the feet.
I found a mat at the kitchen store, consisting of little bumps, with holes in-between, that could be cut to size. Put some under my new Thermomix to discourage it from "walking."
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Stay with it when you knead bread mairim as it will 'walk' a lot then.
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Keep the feet clean or the scales may not be accurate and don't drag your TMX across the bench, lift it.
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My TMX arrived with only a few inches of the cord and the plug exposed. I've only retracted it into the machine a few times, when I took it with me to the home of friends.
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You are all so clever. I never noticed it either until I unpacked the new one this morning. I pulled the cord out but of course, now that you mention it, it would probably also go in again! Learning all the time, as my darling Grandmother says.
xxx
;D
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When I was a consultant we were always instructed to tell Tm owners that the scales work best with the cord fully extended. I think it acts the same as when something is touching the Tm and this interferes with it's reading. The lid not turning from open to 'on' usually happens when the lid isn't clicked into place all the way. Sometimes new TM's are a little stiff in the lid and you need to give iit an extra nudge to get the Tm to work - it's a safety mechanism. Sometimes this can be faulty, but mostly it just needs that extra gentle persuasion.
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I had no idea of the cord going back into the machine, I assume my consultant extracted it upon delivery and I've never heard of checking the scales by weighing the measuring cup either - a great idea.
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Just thinking my dial is never open, usually closed as I am cooking all the jolly time. The dial on my thermomix, naturally. The smile on my dial is always open because I am either talking or smiling
Xxx
;D
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I had my Varoma demo recently (so that I could take advantage of the 1/2 price bowl offer) and my consultant got frustrated that she had to fiddle with the lid to get the dial to turn. She said there is a well known fault with lids that have the Number 2 on them and that they should be replaced if there is a problem....... I wish I knew it wasn't normal to have to keep 'adjusting' the position of the lid before now! But on the up side, hopefully the new lid will arrive soon!
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no # 2 on mine :)that's weird that she told you, but good ;D
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My lid has a <PPGF20> with a "2" under it - under the rim at the front where the "lever" is sited.
Having to adjust the lid two or three times is not a fatal flaw so I will live with it. I don't see any reason to buy a second lid for something that is just a bit inconvenient.
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I am surprised your consultants didn't tell you about measuring the mc and leaving the cord out? It is part of my spiel lol
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That must be the No. 2 they were talking about andie - mine both have the same numbers and letters as yours but no No. 2 beneath it. Maybe you don't have to buy another lid, maybe Vorwerk replace it for free if it has the No. 2 ???
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I am surprised your consultants didn't tell you about measuring the mc and leaving the cord out? It is part of my spiel lol
Mine too!! I also weigh the MC and write it just inside the EDC cover for a reference :)
Cord should be out for many reasons, including upsetting the scales but also if it is inside the TM electrical cords can get hot and become a fire hazard - same reason as cords that come with the warning about being unwound or fully extended before use.
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I'm off to see if I have a number 2 on mine. Yep it does. No big deal I don't mind a little push here and there.
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always have the cord out but have to admit was not told about measuring the mC as reference..they dont tell us that here ??? and as for the lid im sure without looking that mine has no 2 on it as im often having to give it that extra push and i had enough trouble getting it replaced when it was broken so doubt they will replace it just because it doesnt click in easy!
will have to ask my consultant if they even do that here..never heard it at any demo!
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I just back-tracked through this thread and the discussion of lids not locking into place reminded me of my emergency last week. I put my lid on, turned it to lock it in position and it bounced out again. I did that a couple of times and eventually it locked into place - I was starting to panic, but persevered.
I turned TMX on and it started leaking everywhere out of the lid. By this time I was just about in a fully fledged panic. I took the lid off and found where I had gone wrong - I hadn't put the rubber ring in place! WHAT A RELIEF. I was lucky, nothing wa so wrong that it wasn't immediately attended to and, fortunately, not a lot of mess to clean up.
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I just back-tracked through this thread and the discussion of lids not locking into place reminded me of my emergency last week. I put my lid on, turned it to lock it in position and it bounced out again. I did that a couple of times and eventually it locked into place - I was starting to panic, but persevered.
I turned TMX on and it started leaking everywhere out of the lid. By this time I was just about in a fully fledged panic. I took the lid off and found where I had gone wrong - I hadn't put the rubber ring in place! WHAT A RELIEF. I was lucky, nothing wa so wrong that it wasn't immediately attended to and, fortunately, not a lot of mess to clean up.
I did that often when I first got min. Sometimes it would seem to be locked in place but one section was still not secure. I learned quickly!