After some pretty blunt conversations and getting TM Australia involved we now have a brand new TM being couriered out to us. It's a shame we had to kick up a stink but TM Aus have been very good throughout, hopefully the NZ side of things picks up.

For those with the same issue, could you see any visible wear? The actual spindle that connects the blades to the unit looks absolutely fine and given that the noise occurs even with soft ingredients I don't think the issue is due to them being blunt.

Also, we seem to only get the issue at low speed. At high speed I grated some cheddar cheese with no problems or weird noises.

Hopefully it gets sorted, it does feel a bit like Thermomix in NZ isn't quite as established as in Oz and the servicing/support isn't as smooth.

Our TM is about 4 months old (Christmas present for my wife) and about a month ago we noticed it sounded different at low speeds (around 3-5) and on a couple of occasions our TM refused to chop soft ingredients (ripe tomatoes for example) unless we dialed the speed up higher. We reported the problem and the unit was checked by a local electrician (Thermomix NZ outsource the servicing) who didn't find an issue but only ran it with water  We're going through the process again but it's not proving as easy as it should.

The unhappy sounds vary from day to day, sometimes it sounds okay, other times it refuses to chop and in our view sounds "unwell". We're going in circles a bit with TM and I was hoping to get some feedback on whether our TM sounds normal in these videos? We sent them to TM but no one has replied to let us know if this is just how it should sound (which would be odd since we're sure the noise has changed but it'd be good to know either way).

http://www.youtube.com/watch?v=GuBqf3ItiY4 (very whiny, mixing a think cake batter)
http://www.youtube.com/watch?v=7IbEowPZtBY (seems to run out of gas at the end, mixing cake batter with some raisins and dried apricot pieces)

Excuse any chattering in the background, we have a 2 year old!

Thanks