Help me!!

My Veroma and 100 degree buttons only are not working n my machine?!
I recently moved and its like they have been pushed in too far or something.
Everything else is perfect but they just don't click.
It's out of warranty n I bought it off a gf so I don't have a contact yet with thermomix.

Has anyone else had this issue before? Can someone at thermomix repair it?

Any advice would be appreciated