We are Brits who live in the UK.
We have owned a TM31 for several years.

Our daughter lives in Melbourne
She has bought a house there, which she moves into on Monday October 5th.

We would like to buy her a TM5 as a moving in present, to be followed by a demonstration.
(Yes, we know that is not the usual Thermomix buying process, but this is meant to be a suprise present)

We have  tried at least 3 times to get a response from the official Thermomix website, over a period of 6 weeks.

They don't answer.

Does anyone know how to break through this logjam?

Cordially

Paul R.