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Questions? Technical Issues? The Survival Guide / Re: Thermomix over 4 years old and not lasting well
« on: March 05, 2015, 09:49:27 am »
An update on my situation:
My TM went to the service centre over 2 weeks ago and we heard nothing until my husband phoned yesterday. It was ready - but we still had no idea on how much. They did however tell my husband that they were swamped with repairs, mostly from north QLD with cockroach infestations. They offered us a ThermoServer as compensation for the wait. When I picked it up today, they only charged us for half the service fee and nothing else as we had already sent it to Melbourne at our expense and they had found nothing. When I mentioned that my MC had sheared in half, they just popped out back and gave me a new one!! I am very happy with their customer service (of course) and very happy to have my machine back. It came out of the car at 2.30 and was making smoothies for the kids when they came home from school at 2.45.....ahhhhh all is well with the world
My TM went to the service centre over 2 weeks ago and we heard nothing until my husband phoned yesterday. It was ready - but we still had no idea on how much. They did however tell my husband that they were swamped with repairs, mostly from north QLD with cockroach infestations. They offered us a ThermoServer as compensation for the wait. When I picked it up today, they only charged us for half the service fee and nothing else as we had already sent it to Melbourne at our expense and they had found nothing. When I mentioned that my MC had sheared in half, they just popped out back and gave me a new one!! I am very happy with their customer service (of course) and very happy to have my machine back. It came out of the car at 2.30 and was making smoothies for the kids when they came home from school at 2.45.....ahhhhh all is well with the world