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Messages - thermomonkey

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Questions? Technical Issues? The Survival Guide / Re: Brand new Thermomix won't spin blade
« on: September 01, 2012, 06:44:01 am »
Thanks everyone.. and my apologies for the gap in revisiting.
I'd tried all avenues, including re-reading the manual, but wondered if I'd missed something obvious.
As it turned out, the service team at Thermomix (AU) were absolutely wonderful - a replacement arrived the next day, working and sounding as it should. 

Customer was contentedly philosophical at the delay, thank goodness, but relieved to have it replaced.
So 10 out of 10 for the service team!



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Questions? Technical Issues? The Survival Guide / Brand new Thermomix won't spin blade
« on: August 29, 2012, 01:23:52 am »
Hi.. just wondering whether anyone's encountered the blade not spinning when setting up the Thermomix for the first time.
I've checked and re-checked everything obvious, but without much joy.. just a rather disconcerting high pitched squeal.
Error 37 was displayed.
Any thoughts? 
Cheers

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