Bad Customer service

[obbie]

Thats a good idea Gert..

[Amy :-)]

When I was still in my cleaning job, a client once came up and told me that he had nominated me for the staff "star award" because he noticed that the place was always sparkling after I had finished my shift
I never found out what happened to that nomination though I don't know who was in charge of collecting the nominations, but they never informed me that I had received one. I'm glad the client told me otherwise I would never have known that he appreciated my efforts

But I always make a point of telling businesses, particularly restaurants, when I am pleased with their service

[Jude59]

Totally agree about giving good feedback. once rang a store to compliment them on a member of staff - asked to be put through to the manager and he answered with a heavy voice..... obviously waiting for the condemnation of an upset shopper and it was absolutely so worthwhile to hear his voice lift as the conversation progressed and to hear him sound so pleased. 

[mcmich]

It's always a thrill for me when a patient writes to management and compliments the staff on the wonderful care they received while being treated at the hospital. It's even better if you get a personal mention. 
Unfortunately we do have complaints though and although I've never been mentioned by name have recognised that I was probably part of the complaint. I do feel discouraged when this happens because I love being a nurse and do try to give the best care I possibly
can.

[obbie]

I had 2 customers come in today to my shop, to say how happy there were with our customer service...
Its just my PET   Hate.... 

On my website, I state      " we are the best in customer service"  and we so try to be every day.    It pays off...

So I get peeved when I receive such bad service...

[kezza]

McMich, a while ago my son was sick in hospital and I made a point of sending a card to thank all the staff that attended to him for their wonderful care.  I was amazed to get a letter back from the hospital thanking me for the card, as they rarely get thankyou's from the public.  I also agree with you all that you need to make employer's aware of bad service and it is equally important to praise the good.

[CreamPuff63]

Negative people really give me the sh*ts. In most cases I feel like saying:

a) get happy
b) get some new friends who don't whinge - your life will be much happier
c) build a bridge, usually you can get over it
d) be nice when you make a complaint cos its usually not the person who you are talking to who is at fault
e) when all else fails, ie nothing is resolved - be determined and ask to speak to someone in authority
f) follow up, and maybe ask for a personal appointment

Above all, never lose your temper cos you lose all credibility

[maddy]

If we have dined out, and the meal is scrumptious.....I write a note on the napkin, telling them how delish it was, and leave it on my plate......they always show the chef 

[gertbysea]

If we have dined out, and the meal is scrumptious.....I write a note on the napkin, telling them how delish it was, and leave it on my plate......they always show the chef 

I hope it was not double damask

Gert

[maddy]

If we have dined out, and the meal is scrumptious.....I write a note on the napkin, telling them how delish it was, and leave it on my plate......they always show the chef 

I hope it was not double damask

Gert

LOL....we never dine anywhere fancy that has damask 

[obbie]