Thermie has died

[brazen20au]

kathryn, i used to do a monthly email when i was a tupperware demonstrator - i included (usually) 1 recipe, the monthly specials, some tips and hints and one other thing that caught my fancy (eg: an interesting fact, inspirational saying etc). i only ever had one person (a quite disagreeable host i'd had lol) who asked to be taken off my list, i had nearly 200 customers on it. so i think if you make it worth their while they will appreciate it

[Amanda]

Kathryn, I think it is a great idea, too!
I'm always forgetting to sharpen my blades.
Will go and do it now!

[Intrepidtrier]

Thanks everyone for your concerns. Do I have to see my consultant about this or could I just order new blades because I don`t have a consultant and the nearest one is either the Sunshine Coast or Cairns. There is no one in the Central QLD district any more. I think mine broke when I was trying to grate some chocolate the other day, even though I had broken it up fairly well a piece of it got stuck between the top blades and the side of the bowl.

[Meagan]

If you call Head Office they will put you through to the service manager and he will talk you through testing the blades and seeing if they are the problem then they will verify your machine order number etc, so have your proof of purchase handy when you call, then if it is under warranty they will post one out to you and you will  need to post yours to them. At least that has been my experience.  Otherwise if it is out of waranty then you can purchase a new set direct.

[Intrepidtrier]

Thanks Meagan, I think that mine is out of warranty because I have had it for about two years now.

[judydawn]

Wishing you a speedy result after Easter Intrepidtrier - don't you hate how things go wrong on weekends or holidays.  Bummer about it being just out of warranty - wonder how strict they are on that point 

Kathryn, what a great idea - you could always tell your customers to let you know if they didn't want a monthly email.  I'd be delighted to receive one from my consultant, I only ever received one lot of recipes then I think she dropped off the face of the earth.

[Meagan]

If it is over 2 years then you will more than likely have to pay for it. They cost $150 new - plus postage I imagine.

Judy why don't you get on one of our ( the consultants on here) lists??

[judydawn]

Meagan, I think I am already on 2 others but they are quiet as well.  It's not a problem though, there's not much you miss out on by being a member of this forum - the greatest group of consultants you will ever find (many aren't even consultants  )

[brazen20au]

intrepid, i would definitely call before ordering blades, just in case that's not what the problem is!

[Intrepidtrier]

ok so have called and spoke to Stewart and he said that it was the blades so have a new set on the way.

[judydawn]

It amazes me how he can tell it is just the blades by talking to you    Glad you are not losing your TMX and just have to wait for the delivery of the new blades.

[Meagan]

JD if it is the spindle that is broken (in the blades) then the blades turn in a certain way which is easy to tell if they are damaged....clear as mud I am sure 

[judydawn]

Thanks Meagan, get it now. Wish doctors could diagnose so easily

[Ceejay]

LOL JD... the blades didn't spin on mine when the spindle did... wasn't that hard to work out here!