when i did my training , i was given a very informative fact sheet written by janine babauskis which outlines all fees involved, inc the monthly fee and a example of a repayment schedule over 12 months. it gives a breakdown of how much interest you would be charged and monthly fees, i find this brilliant to give to customers as everything is set out clearly for them ensuring no hidden surprises.
let me know if anyone would like a copy.
its awful wen you get hit with hidden extras i must agree.