Good question Judy. Initially, the lady who "sold" Thermie to me said that she would organize. Then I became a consultant and my group leader said she would deal with it. Then I couldn't get there and then and then and then... Finally she lent me a spare one and I had to take the entire Thermomix into the service centre, but it took only until last Wednesday to find that part out. Lucky I am patient and lovely because I really wanted to throw a huge tantrum. Thermie has only been 100% for two weeks out of the eight weeks I have owned him. And I have been unable to demonstrate at any parties with a faulty bowl.
Now this is all behind me and I am steaming salmon as we speak.
Xxx