Is the cream not cold when placed in teh TMX bowl?
Is the speed that the cream is being whipped too low - best on at least 3, or 4
Is there a problem with the butterfly - lost some wings ?
Is it being beaten on reverse ? Shouldn't be that much of a problem
Not sure - may need to find out how they are doing it now and what type of cream - 18%, 35% Single, double?