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Author Topic: I killed my ThermoChef :)  (Read 3674 times)

Offline RosieB

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I killed my ThermoChef :)
« on: February 06, 2013, 01:59:55 pm »
Been meaning to make this post but just hadn't had time.
Just before Christmas (half way through making breadcrumbs for my Chrissy Pudding) my TC started making weird noises and the blades were turning very slow.  Oh No...
Next morning, 17th of Dec I emailed NewWave with an explanation of what happened.
After a few emails back and forth, they agreed to...
Send me a replacement base unit..
and also sent a reply paid voucher to return the dead unit.
The replacement was sent before they had rec'd my dead return, and was here on the 21st of Dec.  before Christmas.

Kudos to NewWave.  That has to be the best service I have ever had from a company.    :D
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Rosalie, from the Sunshine Coast, Qld.
Retired, full time carer for my 8YO Grandson with Asperger's Syndrome. 
I love gardening and cooking.

Offline judydawn

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Re: I killed my ThermoChef :)
« Reply #1 on: February 06, 2013, 02:09:12 pm »
I'm glad to hear that Rosie - It would have been terrible to have been without your machine over Christmas.
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Judy from North Haven, South Australia

Make the most of every day, you never know what is around the corner.

Offline Halex

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Re: I killed my ThermoChef :)
« Reply #2 on: February 06, 2013, 11:33:12 pm »
Great news :)

I must say TM HO here were very good to me, they sent my replacement blades within 2 days of notification. :)
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Mum to Crown Prince......

Offline Amy :-)

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Re: I killed my ThermoChef :)
« Reply #3 on: February 06, 2013, 11:43:25 pm »
Thats really great Rosie! Its always nice to hear of positive outcomes for our members :D
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Offline Yvette

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Re: I killed my ThermoChef :)
« Reply #4 on: February 06, 2013, 11:48:27 pm »
That's great Rosie glad it was replaced so quickly
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Offline cookie1

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Re: I killed my ThermoChef :)
« Reply #5 on: February 07, 2013, 12:15:46 am »
Rosie it is so nice to hear of good service. Thanks for that and congratulations to New Wave.
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May all dairy items in your fridge be of questionable vintage.

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