Emails to Thermomix?

[ermy]

I emailed Thermomix Tuesday last week and received an automated reply however nothing since then.  I got in contact with a demonstrator through another member on this site.

I've purchased one over the phone with the consultant and have not actually seen a Thermomix in real life.  Only on TV and on the net.

[~Narelle~]

Well I was contacted within hours!  I completed the form in the arvo and had the state manager call me at about 6pm.  I was shocked cause it was so quick!

[brazen20au]

wow that's great narelle! was that just this week? perhaps they've been able to work out a more efficient system for the influx

[Thermomixer]

Well I was contacted within hours!  I completed the form in the arvo and had the state manager call me at about 6pm.  I was shocked cause it was so quick!

EXCELLENT - was that Fiona ??  Great to hear.

[judydawn]

I emailed Thermomix Tuesday last week and received an automated reply however nothing since then.  I got in contact with a demonstrator through another member on this site.

I've purchased one over the phone with the consultant and have not actually seen a Thermomix in real life.  Only on TV and on the net.

I wonder how many others have done what you have ermy - not many I would think.  Good on you, you obviously saw enough to want one and I hope it becomes your best friend in the kitchen.

[~Narelle~]

Quote from: ~Narelle~ on Today at 10:28:17 AM
Well I was contacted within hours!  I completed the form in the arvo and had the state manager call me at about 6pm.  I was shocked cause it was so quick!

EXCELLENT - was that Fiona ??  Great to hear

Yes it was the wonderful Fiona. 

And no it wasn't this week it was about 5 weeks ago before the influx

[JaneeZee]

Well I have had a MC request for info passed on to me today so they are getting through.  If you don't hear in a few days I would try again.......remember the sqeaky wheel principle.

[Karen3]

Hi Mum3Three (&Everyone),
I always reply to emails from Head Office within 24 hours.  Maybe you could phone them on the 1800 004 838?  It sounds like it the emails went to calculator heaven.  Brazen and I are in Canberra if that helps.  Would you like me to phone them to see if anyone is closer?
Cheers,
Karen

[vivacity]

Here in Germany you generally get an answer within 48 hours. I wrote last week to ask them if they had a vegetarian cookery book or were planning a "Rawlicious" booklet similar to the one offered in Australia. The answer was prompt. No, they weren't planning a raw cookbook or a vegetarian cookbook in Germany. If I want vegetarian recipes I just have to buy the books that Thermomix offers and see which recipes are suitable for vegetarians. And they kindly gave me the telephone number of my rep nearby. Now THAT'S what I call customer care. Not. I may sound a little peeved here, but I find the cookery books totally over-priced for what they offer.

I have the feeling that the German Thermomix is inflexible when it comes to their customers' wishes. The important thing is that they sell the machine. Full stop. I never had ONE phone call after I bought the TMX to see if I was OK using it. The recipes are all "meat and two veg" as the British call it and I'd welcome a healthier stance towards cooking with the TMX from the German company. It seems to me that the Australian Thermomix is really working WITH the buyers. I looked on youtube yesterday and there are even roadshows about raw food and the Thermomix Why isn't Germany doing this?

[brazen20au]

seems like we all want more than we have lol

[Karen3]

Hi Vivacity (and everyone  ),
I'd be happy to send you over a copy of the raw and vegetarian cookbooks if you are interested in them.
Just email me offline for my details.
Best wishes,
Karen3

[Thermomixer]

True brazen, but I just want a little service - think I got more than you did - so should be thankful.

[vivacity]

Thanks for the info, Thermomixer. I was going to write an irate neutral letter to Thermomix asking them why they were not doing as much as other Thermomix companies in other countries. They really should try out a new concept in their cookery courses, not just the 1) jam 2) bread 3) nuked salad 4) rice and meat 5) cream laden dessert. How about a local chef who offers a cookery course (without the order forms for new customers) for say 20 Euros (incl. food costs) and motivates us to try out new things with the TMX?

Well, it's interesting to know that you consider the organisation of a cooking demo to be a form of blackmail to get a book, because that's exactly how I feel. It's the same in Germany. There are two cookbooks that you cannot buy, you have to hold the demo at your house and then you are given one of them as a host present. Trouble is, I don't know anyone in my circle of friends who a) has the spare money at the moment to buy a TMX or b) would be interested in the TMX.

But I have come up with an ideal way to get my creative juices flowing. I'm going to save up for a TMX for my sister. Then we can experiment on new recipes with her TMX in London and mine over in Germany 

[Nay-nay]

I'm amazed to hear this as a new consultant, as we learn in our consultants training days 'customer service' is number one and a very good selling point for TMX. In the demo you actually say the words "with the price of the TMX you also buy a little piece of me!" Which I hate saying and have modified a little.  I have only been to 1 cooking class and herd of another that had local chefs preparing their own recipes in TMX and they are $20 to attend. I also thought it was a little funny not to be able to purchase to 'Full Steam Ahead' Book without the demo but I guess it generates more demo's and potential sales. I'm sure you could find a consultant who could get one for you if you feel that strongly about it. I hope I don't get into trouble for saying That.

[Thermomixer]

Thanks Nay-nay - I could certainly get it by stealth, and thanks for your offer.  I certainly hope you don't get in trouble for trying to provide customer service.

It is not for me - I have the Spanish and Italian versions, could buy one from Spain, or even obtain one from eBay.

Nay-nay, I would agree about getting more sales if I constantly received info from HQ or my consultant about obtaining a copy by doing a Varoma demo.

BIG PROBLEM there - I have only once in 2 years received anything about the Full Steam Ahead ccokbook and varoma demos.  So, if they are hoping to increase sales by not telling anybody about the book, then YES their scheme may work.  Not sure how.... 

Hope I don't get you into trouble.