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Author Topic: Cracked MC after just 3 weeks  (Read 18301 times)

Offline Doreetos

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Re: Cracked MC after just 3 weeks
« Reply #15 on: January 06, 2014, 10:56:02 am »
Vanny, welcome, fellow newbie :) Apparently we are still in the honeymoon stage with our TMXs!

Kmw, does that mean there are also bad Varoma lid batches? I hope I have been spared from this one.
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Offline Itsnotartitsdinner

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Re:
« Reply #16 on: January 06, 2014, 12:24:06 pm »
Yes I'm ready for number 3 mc and second varoma lid.
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Offline kmw

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Re: Cracked MC after just 3 weeks
« Reply #17 on: January 07, 2014, 02:17:56 am »
Doreetos looks that way but my varoma lid took many uses before starting to split.  I should have said other than the MC & varoma lid (replaced very quickly through my consultant), I haven't had any problems with TM and loving the recipes we are making especially with the help from the forum  :)
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Offline Doreetos

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Re: Cracked MC after just 3 weeks
« Reply #18 on: January 07, 2014, 03:55:24 am »
I love my TM too and use it daily but I wonder how these faulty parts could slip through production? ???
Varoma hasn't been really getting much use for us (I know, we should!).
Kmw and itsnoartitsdinner, for your 2nd and 3rd replacements, did you have to pay for it?
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Offline Itsnotartitsdinner

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Re:
« Reply #19 on: January 10, 2014, 12:40:38 pm »
No under warranty :)
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Offline faffa_70

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Re: Cracked MC after just 3 weeks
« Reply #20 on: January 10, 2014, 01:53:01 pm »
I have had my machine for 6 years, have 4 bowls and 2 varoma's that have been earned over my time when I was a consultant ... of which HO have just replaced 2 MC lids and a varoma lid last month. I have another to MC's that need to be replaced.

They are not questioning but replacing in good faith as they are playing with the formula apparently to try and improve them and in the mean time those that are not up to scratch are being replaced. Just contact your consultant and they will put in a service request for you.

You do not have to be under warranty to get your replacements for this  :) :)
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Kathryn - Perth WA :)
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Offline CreamPuff63

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Re: Cracked MC after just 3 weeks
« Reply #21 on: January 10, 2014, 03:26:55 pm »
its pretty obvious that they cannot try to pass on blame for something you have done for these parts, as all you can do is steam in them. It would be obvious if you had tried to do anything other than the norm like put them in the oven or mistreated them. It riles me that the blades and shaft are not able to withstand the normal wear and tear of domestic use yet they are able to say we have "overloaded" them at one stage or another, and thats all they need to say to cover themselves. When it comes to MC lids and the paying price is only about $15 but the price of blade is about $195 I find that I have little respect for HO.
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Non Consultant from Perth, Western Australia

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Offline judydawn

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Re: Cracked MC after just 3 weeks
« Reply #22 on: January 11, 2014, 12:02:20 am »
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Judy from North Haven, South Australia

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Offline CreamPuff63

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Re: Cracked MC after just 3 weeks
« Reply #23 on: January 11, 2014, 12:48:51 am »
without looking at the pricelist, maybe I was thinking of the jug. I think they have been up around $150, and last time I think I mightve  paid the lower price
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Non Consultant from Perth, Western Australia

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Offline goldfish

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Re: Cracked MC after just 3 weeks
« Reply #24 on: January 11, 2014, 02:41:10 am »
The blades were originally $150 CP... Can't remember exactly when they dropped the price to $115. When my DD bought me some blades in Germany I think she paid the equivalent of around $85 (Aust)....
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