she said it was because I hadn't looked after it!!!!I politely told her that I expected the SAME PAN to be replaced and after a while she agreed. I won't be buying that brand again!!!
I've never quite been able to bring myself to buy expensive frypans and saucepans.
an update on my returned Circulon pan. It was sent back to Melborne and they rang to tell me that " as a good will gesture" they would replace the pan and provide me with instructions on how to care for it !!!!!