excalibur food dehydrator

[Frozzie]

thanks yes they have sites in france too...will have to check out the english sites to compare 

[faffa_70]

Ordered and paid for on the 21st August ladies so more than 8 weeks now. I keep running out of time to ring them, especially with a 3 hour time difference! It was 25% off so a good price at the time but I am on the verge of cancelling my order and just paying the extra money as I started to get things ready for making Xmas gifts etc with it and now I don't think I will have the time for it  even if I cancel and pay full price. Fair to say I am not happy and will NEVER NEVER BUY FROM OR RECOMMEND THIS COMPANY AGAIN 

[judydawn]

Are you the only one from the forum waiting Kathryn?  It's one thing to be patient but you have waited far too long. 

[fundj&e]

you must be fuming , this is the 3 week i am right or is it longer?

Here i am thinking it was only 3 weeks 

wow 8 weeks that's crazy

[faffa_70]

It was actually the 20th I ordered and the payment shows on the 21st which is a Saturday. On this Friday it will actually be 11 weeks since I ordered it. Think I will set my alarm for extra early in the morning and make another phone call 

[Frozzie]

Trudy ordered one too JD which im sure you know but she got hers ...dont know if there is anyone else... faffa i hope you get it soon or get one anyway and quickly if you end up cancelling and going elsewhere...

[andiesenji]

After this unacceptable length of time, I would cancel the order and get an immediate credit on the card.

While I love my Excaliburs, it is not the only game in town and I saw on another forum that the SunFood dehydrator  is heavily discounted right now and they promise quick, free delivery.

[Cuilidh]

I have just scanned this thread for the first time and the thought that occurred to me is that I think it may be illegal to take the money before the goods are despatched.  Now, I may be wrong here, it may just be a moral situation, but perhaps, if you are really angry (and I think you are and certainly have a right to be), you could look into this angle more deeply.  There is an official mail order governing body that may be able to advise you on this.  Please note my wording above, suggesting that this is the case, simply because I am not absolutely sure that this is true but it might be worth following up if things get any worse.

[Frozzie]

we purchase alot online and i have never known a company to charge before dispatch...quite often this is noted that they dont charge until an item is posted so if they charged yiou what now 11 weeks ago I find that quite wrong on top of the already crappy service and general unprofessionalism...if you dont have time to ring often faffa then id be writing a number of unpleasant emails from a very unhappy customer!!  and if possible cancelling your order and buying elsewhere...obviously your choice but I dont think they deserve your business!!  As they say in France bon courage!!!

[JulieO]

Just as an aside, for people who have (or getting) a dehydrator and will dry tomatoes,  theres some nice little recipes in which to use them at the bottom of this page.

http://www.seasonalchef.com/tomdehyd.htm

[Frozzie]

julieo did you also use a fan for the oven drying or just the oven on a low temp???  by the way thanks for the site 

[JulieO]

Frozzie, yes I used the fan with the oven on low temp.  I was so happy with making my own that I want to pursue it a bit more, it's so satisfying adding more and more things that I make myself that are not store bought.    

I'm going to see how the small glass oven goes today with another small batch, but otherwise I may just buy a small dehydrator (I like the look of the one that Andi posted

http://www.ebay.com.au/itm/250895591595?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649#ht_4325wt_1204

they range from 6 trays upwards.  If you look in the gallery photos, you can see 'bread raising' is even mentioned, so that would be handy in the cooler months.  I think 6 trays for me would be plenty and I think $175 is reasonable.  

Fundj, if you look on page 22 of this booklet it says that eggplants can be dried and gives a bit of info.

http://www.dehydratorbook.com/support-files/dehydrator_cookbook__digest_.pdf

[fundj&e]

thanks JulieO 

[JulieO]

Further to my experiment (if anyone is interested) I currently have cooking, another half batch of the toms (750g).  I'm using the big Truss toms halved (as per the recipe) and this amount just fits in 2 layers in the Easy Cook.    But I then started to worry      that maybe these sort of ovens are not made for having on for around 4 hours     So I've just sent an email to Easy Cook to ask them if it's okay, don't want to burn out the motor. 

It's looking more and more like I'll just get the dehydrator and be done with it. 

[Frozzie]

thanks julieO...i will be looking at getting a dehydrateur shortly ...the dried tomatoes alone plus fruit or yoghurt roll ups for the kids etc will make it useful for me...not sdo much the dreied fruit and veg..my problem as always is storage...but I will find a way around it!