excalibur food dehydrator

[trudy]

Must admit Katherine that I didn't think of telling them that.  I finally called them back late this afternoon as they never got back to me.  I wasn't allowed to talk to the manager but the girl I spoke to told me that she is sick off all the calls regarding this and just wishes like us they would arrive.  She said she is ringing around to see if she can find somemore and call me back tomorrow to tell me the outcome.  She said that if she can't locate one then the waiting time is still 4-6 weeks!!!!

[faffa_70]

She might be sick of the phone calls Trudy, but if they had the brains and kept us in the loop we would be happy customers and not making the phone calls. It is fair to say that I don't think they are waiting to clear customs 

[Frozzie]

wow hope yhou guys get your product soon...very annoying when you get conned like that...its always coming...i feel your frustrations

[CreamPuff63]

I really don't think you are being conned, and I think the girl is telling the truth. Unless they have a tracking system they are probably in the dark as where these items are in transit. They will come thru --  I am so sure of it.

[Frozzie]

by conned I was talkig of the timing...when purchased if i remembe'r they were told it would be there in a number of days and its been weeks and its still coming and no idea of delivery time....did the site have customer reviews???  would be interested to know if they have had this problem before...im sure hte product will eventually turn up but not exactly professional.  I prefer at times to pay a little more from a well known company that respects delivery times but I dont know who this company is and if they are well known or not...i really hope they come through soon but I would still be asking for some kind of compensation because it really is inexcusable

[Tebasile]

How unfair, that you have to wait that long 

Hi Karen,
I have an Excalibur with 9 trays since 5 years. If I would buy a new one today, I would go for the new Tribest from Sedona:
http://www.tribestlife.com/productcart/pc/viewPrd.asp?idcategory=79&idproduct=708 

I had to buy a new one: My excalibur died and the Sedona Tribest moved in last saturday 

[Jude59]

My 5 tray  baby arrived on Monday and it is large. The 9 tray must be an impressive item. Have dried mushrooms, coriander, celery and chives and ground them together in TMX with salt and added dry onions and garlic to make a seasoning or veg sock. Today I bought apples, pears and Roma tomatoes for my next try - basically because they were all on special.   Also bought some ascorbic acid to kep the color nice. Hoping ascorbic acid is ok?  It's going to be humid in the next few days here in Melbourne so I think that makes drying times longer. Have been using my mandolin to make sure sizes are uniform.   Am going to try some of the tomatoes as semi dried and put in a herby oil mix - have heard they only kep safely for a couple of weeks so will dry most of them thoroughly. Can't wait till more of you get on board with your new dehydrators and inspire me

[trudy]

Glad you are having a great time with the dehydrator.  After several more calls I heard yesterday that they found another one which today was dispatched to me.  Should have it within 10 days but at least it's been sent.  Can't wait.  Kathryn I have my fingers crossed that they have also found one for you!!!!!!

[fundj&e]

i am getting very tempted

[jeninwa]

i am getting very tempted

So am I,
 have borrowed my friends, dried apples and pears, its a round one,no instruction book. found one on ebay similar to the excalibur but not as expensive

[faffa_70]

I rang them on Wed right after I got your message Trudy, waiting for them to ring me back - I haven't heard so will be ringing them in the morning. Probably not a good idea as it has been a very hectic week and I am quite liable to be rather short 

[Bedlam]

Faffa, what an awful experience, they have taken the money I gather. Perhaps we should all note the name of the company. It is one thing the delay but not returning phone calls is just plain bad customer service and no excuse.

[Jude59]

There are some quite practical Excalibur videos at this website  http://www.efooddehydrator.com/our_food_dehydration_videos.htm.   I'm doing tomatoes today. Hopefully I'll have photos of a successful finished product. It was the thought of having dried tomatoes in a healthy oil rather than in crap oil that started me on this whole dehydrator thing - that and the enablers here on this thread;). Apparently most oils that are just labelled "vegetable oil" could be any sort of modified oil and that seems to be on the label for a lot of tomatoes in oil.... That and canola, which I don't want to eat.

[trudy]

Thanks for the link Jude.  I can't for mine to arrive now but will I buy from this company again NEVER!!!!!!!  To think you have to keep ringing and complaining to get something that you have already paid for is not good.  Kathryn I have fingers and toes crossed that yours is just "another" phone call away!!!!!

[obbie]

I'm thinking of buying one.
which is the best brand.

Thanks,

Robyn