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Author Topic: Missing my Thermie...  (Read 8952 times)

Offline troupie

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Re: Missing my Thermie...
« Reply #15 on: August 21, 2014, 07:03:53 am »
I don't think I could bear it and as I only live a few minutes away from HO I would be camping on their door step to get it back quickly. Sorry about your sick thermies girls and hope you get them back soon.
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Offline Siren

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Re: Missing my Thermie...
« Reply #16 on: August 21, 2014, 11:53:58 am »
Yay!  Just had a phone call from Thermomix UK, and my machine will be back home where it belongs tomorrow!  So I'll have it back in time for the weekend.  Three cheers!
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Offline judydawn

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Re: Missing my Thermie...
« Reply #17 on: August 21, 2014, 12:47:56 pm »
That was quick Siren, they didn't mess around.
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Judy from North Haven, South Australia

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Offline gertbysea

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Re: Missing my Thermie...
« Reply #18 on: August 21, 2014, 12:51:28 pm »
That is the beauty of the Thermomix service.

Gert
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline Siren

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Re: Missing my Thermie...
« Reply #19 on: August 21, 2014, 04:58:30 pm »
Next-day delivery service in each direction, and (so they tell me) a very quick problem to fix!  My machine is out of warranty by two months (typical!), so even though Thermomix UK were very generous in waiving huge chunks of the servicing fee, the delivery charges and the cost of the replacement part mean that getting the front plate replaced hasn't been a cheap exercise.  But I'm definitely looking forward to getting it back again.
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Offline meganjane

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Re: Missing my Thermie...
« Reply #20 on: August 22, 2014, 08:03:57 am »
Good news Siren, bad news ES!

I haven't heard anything from HO yet, but they did suspect mother board issues, so about $99 for that and $33 for looking at it. I don't care how much it costs, I want it back! I had to borrow my DD's as I just couldn't cope without it. We were starting to eat very Basic food as I just couldn't be bothered doing anything the hard way! :D
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Offline gertbysea

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Re: Missing my Thermie...
« Reply #21 on: August 22, 2014, 08:34:23 am »
That seems very reasonable MJ?

Gert
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline Siren

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Re: Missing my Thermie...
« Reply #22 on: August 22, 2014, 10:28:27 am »
My Thermomix is back.  When it left, the stress-fractured face plate had "Vorwerk" at the top, and "Thermomix" in the bottom left-hand area, underneath the hotter end of the temperature settings.  Now it has a different "Thermomix" logo at the top, and the Vorwerk logo is at the bottom.  Curious.
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Offline gertbysea

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Re: Missing my Thermie...
« Reply #23 on: August 22, 2014, 10:35:12 am »
Can you take a pic for us Siren. Glad you got it back.

Gert
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.
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