GOODIES BAG

[gertbysea]

It has taken me a wee while but here is the marketing manager for Vorwerk  AU/NZ



Kai.Schaeffner@vorwerk.ch


I guess he would like to hear from anyone not so happy with the state of play. Might help us to maybe get a second distributor maybe on the East Coast.

Gert

[courton]

Great detective work Sherlock!

 It would be good to have the head huncho's name as well since the issue of distributorship would have to be made from the top.

[Yvette]

Good work detective gert

[obbie]

Gert you are so talented..

[Cuilidh]

Just an observation - the TMXs have been c. $2,000 for several years now.  Has anyone thought about the profit percentage that HO is making now that the Australian dollar is so strong against the euro?  Two years ago the exchange rate was somewhere in the .60s, now it is in the .80s (I had the figures yesterday and lost them, sorry I'm not so exact with them today).  Anyway, what it boils down to is, with the strong dollar, if HO was being honest with its customers, they should drop their prices (it would have made all of us annoyed, but at least it would be fair to new customers).  Lower prices would, of course, also make the accessories cheaper.

I am a bit suspicious also as to why they have got a special on the second jug again after it was last on special not so long ago ... I won't go any further into this, but several possible scenarios come to mind.  I know I am being cryptic here, but this is a public forum and you have to be wary at times about what you say.

[gertbysea]

Someone is fond of having her picture taken with people from Vorwerk. Not hard. Nothing private once you put it on the Web.

Anyway I have sent young Kai  my thoughts.  Anyone else.? I asked him to consider  another distributor we could work  with on the east coast.

Gert

[gertbysea]

Just an observation - the TMXs have been c. $2,000 for several years now.  Has anyone thought about the profit percentage that HO is making now that the Australian dollar is so strong against the euro?  Two years ago the exchange rate was somewhere in the .60s, now it is in the .80s (I had the figures yesterday and lost them, sorry I'm not so exact with them today).  Anyway, what it boils down to is, with the strong dollar, if HO was being honest with its customers, they should drop their prices (it would have made all of us annoyed, but at least it would be fair to new customers).  Lower prices would, of course, also make the accessories cheaper.

I am a bit suspicious also as to why they have got a special on the second jug again after it was last on special not so long ago ... I won't go any further into this, but several possible scenarios come to mind.  I know I am being cryptic here, but this is a public forum and you have to be wary at times about what you say.

It is no secret that the machine sells here for  several hundred dollars  more than Europe. Vorwerk can't be happy about that.

[Debbiebillg]

Gert, You're very clever ! Another distributor is a great idea ! Cuilidh I have long thought that about the exchange rate ! And lets not forget they would be getting a lot better pricing since they are a distributor !  It's ridiculous.  I have two friends interested in purchasing a Thermothingy through our school, and how can you justify paying another $400 or so dollars extra for the same thing and for what ?  I've had mine for 2 1/2 years and another family I know has one now too and  the word is spreading !

We could get them to train my techo head husband to fix the Thermothingy's !   I'm off to send an email now !!

[gertbysea]

Gert, You're very clever ! Another distributor is a great idea ! Cuilidh I have long thought that about the exchange rate ! And lets not forget they would be getting a lot better pricing since they are a distributor !  It's ridiculous.  I have two friends interested in purchasing a Thermothingy through our school, and how can you justify paying another $400 or so dollars extra for the same thing and for what ?  I've had mine for 2 1/2 years and another family I know has one now too and  the word is spreading !

We could get them to train my techo head husband to fix the Thermothingy's !   I'm off to send an email now !!

Not at all clever just annoyed like so many.  Thanks for sending an email. Short and sweet and maybe a few can make a change for the better. If Vorwerk are not aware that the machine is sold here for more than their other distributors are charging they may get the message.

Gert

[nazar]

my gift was the decorated tissue packet and pen
 

[cookie1]

I am going to have a small think about this and then email. I want to mention the price and also the fact that I know one person who will not buy one because of the way people are treated here. This person has high morals and even the amazingness of the thermothingy won't persuade her.

Hey Gert I didw the thermothingy in short cuts and now I wil type in thermothingy ( tmx) and thermothingy pops up. I can also access things on the 123 bar without taking my fingers off the key pad.  Thanks.

[cookie1]

Kezza we had your mustard  on ham today and loved it. Thank you. Is the recipe posted? I should have a look instead of asking!

[obbie]

The Thermomix business model is structured on direct selling, with customers introduced to the product either through paid consultants, by word of mouth or through cooking demonstrations run by the company on a regular basis.

"The direct-selling model works in a way where we have the consultants, who are doing in-house demonstrations," Mazur says.

"That way we can provide exceptional customer care and, as a customer, you will get to see the product, to taste it, and feel it. We then do a delivery demonstration one-on-one, we unpack the product, we let them have a go at it to make sure they are comfortable, and we then do another demonstration to make sure we cover all their skills. It's a total journey for our customers."

Mazur has 950 consultants working for her across Australia and New Zealand, each reporting to a team leader. Each team leader has 20 consultants in their team, and in turn reports to a branch manager, who has seven team leaders under their direction.

Mazur says she is in the process of putting area managers in place to manage the various branch managers around the country.

"People start as consultants, then become team leaders and then branch managers," she says.

"They all know the business model and how it works and know exactly what needs to be done. "There is a whole structure under Thermomix in Australia and we develop the managers that way. It took us a while at the beginning to find the right people, but we are managing it all from the head office and it's going very well."

At $1939 a pop, including GST, the Thermomix is by no means a cheap appliance, but it is at the high end of the appliance chain, and the proof has definitely been in the pudding on a revenue level.

Mazur's team sold about 15,000 units last year across Australia and New Zealand, equating to sales of about $29 million, and she says the company is on target for 23,000 units this year.

"We are growing by 100 per cent each year and we want to maintain the growth," she says.

"We're growing so quickly, so we have to ensure that we have the infrastructure in place to match that growth. The Thermomix is a way of life. We want to make sure every customer has a chance to enjoy it and ensure they become raving fans because they love the product so much."

Tony Kaye
From: The Australian
April 29, 2011 7:53AM


Thats 23000 customers this year, that could buy another thermothingy machine.
The customer service stops, once you have bought the machine..
 

[Cuilidh]

I've got to say that my consultant was very helpful throughout the initial two year period and arranged for replacements when and as I needed them - blades, seals, etc.

By the way, my DH did re-sharpen my old blade set - although I haven't tried them out yet.

[gertbysea]

I am going to have a small think about this and then email. I want to mention the price and also the fact that I know one person who will not buy one because of the way people are treated here. This person has high morals and even the amazingness of the thermothingy won't persuade her.

Hey Gert I didw the thermothingy in short cuts and now I wil type in thermothingy ( tmx) and thermothingy pops up. I can also access things on the 123 bar without taking my fingers off the key pad.  Thanks.

I am thrilled that you are learning theipad tips and tricks. Makes life so much easier eh?  And it is fun.  I made a shortcut for Tenina the ThermoMixtress  (TEN)  because  I would think that that name could possibly be gone as so many other names have disappeared. Crazy eh?

If we can start a small revolution that may help others like us in  the future it cannot be a bad thing. Just making Vorwerk aware that many are unhappy may be of benefit.  Maybe we can stop the bullying antics. That would be nice.

Gert