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Author Topic: Good Consultant Stories  (Read 63060 times)

Offline Yvette

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Re: Good Consultant Stories
« Reply #45 on: October 26, 2012, 05:51:35 am »
Maybe Wednesday then  :( :(
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Offline obbie

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Re: Good Consultant Stories
« Reply #46 on: October 26, 2012, 06:04:26 am »
So Funny, ;D ;D ;D ;D

Unless you are prepared to pay airfreight, it will take a couple of days.


Faster to get to the moon... :) :)
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My Thermomix,  Kitchen Aid, Pizza oven, Nu Wave 5 in 1, Spatulas, all brings love, laughter, happiness, and great food  to my kitchen.

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Offline judydawn

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Re: Good Consultant Stories
« Reply #47 on: October 26, 2012, 06:49:59 am »
At least you know when it is leaving Brisbane Gretchen - did they say what the problem was and what had to be replaced or won't you know that until you get the invoice.  I just hope she doesn't double the price because of who you are  ;) ;D
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Judy from North Haven, South Australia

Make the most of every day, you never know what is around the corner.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #48 on: October 26, 2012, 07:14:15 am »
As I said I think the honeymoon is over. Our resident tale teller has not doubt sent  a red flag email Gert alert.

Funny that they did not give me a quote before fixing but just went ahead withough giving a choice. I find that strange. The TNT bill will no doubt be astro when I might have been offered a cheaper alternative. Or maybe not. Who knows?  I guess they assume everyone has the ability to pay and wants their machine Poste Haste. I probably would have sent it by Australia Post but they probably have an account with TNT. Oh wait I have a TNT account too. Didn't think of that.

Whatever. No criticism there.

No Tamera did not say what the problem was and to be fair she may not know. Maybe just got a promise from the technician that he would be sending it back on Monday. I am thinking he may be finding cockroach  or gecko poo in the works.  They certainly can get into some very small places. I always keep the jug in the machine to avoid that but the sneaky buggers may get in when I am not looking or leaving the jug to dry on the sink.

So far so good with the service. I am hoping it will look like new.  I will post a pic when it returns.

Gert

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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline judydawn

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Re: Good Consultant Stories
« Reply #49 on: October 26, 2012, 07:23:27 am »
I guess they could get in through the vents on the side Gretchen?  I hope they give you a detailed account of the problem.
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Judy from North Haven, South Australia

Make the most of every day, you never know what is around the corner.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #50 on: October 26, 2012, 07:43:15 am »
Yes they could Judy. Last year the geckos ate the motherboard for one of our Airconditioners. Re also get into the computer boards of washing machines. That is why I still have the old dial up.

Gert
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #51 on: October 28, 2012, 01:52:19 am »
Just had an email from Apple regarding my cover for the new mini iPad . It has been sent via  TNT. It will be interesting to see which arrives first. The  Thermothingy  sent from Brisband tomorrow afternoon or the cover sent from who knows where by Tuesday . LOL!

Gert
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #52 on: October 29, 2012, 12:43:00 am »
Extra good story from Tamera this  morning..

My Thermothing will be sent out this arvo by TNT and should arrive Tomorrow or Wed.

She told me all the things they have done and it sound like I have a new machine.

I bought it in Feb 2009.

If I can remember.....

They have replaced some parts , the front plate, buttons , lid seal, recalibrated the scales, cleaned the cockroach fried bits, plus done this and that. They have discounted some of the work. They are replaced some by way of good will.

The bottom line was $293. I feel that is fair.  I paid by cc over the phone and was offered alternatives.

When I get the invoice with  the breakdown and the technician's report I will show you. Good for us to know.

As far as I know the seal was fine but nice to have a new one. The scales were fine as far as I know but good to have them recalibrated anyway.

The service was excellent and the communication is great. Tamera has done a good job and is a nice person.

I am please dealing with this side of HO.

Happy gertie

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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #53 on: October 29, 2012, 12:49:28 am »
Oh I forgot to tell you that Tamera says they have similiar problems with critters and sliding number in the Northern Territory.

Tamera recommends placing a plastic table mat under the Thermothingy at night after spraying it with bug spray.

My DD uses a cockroach bait underneath hers . Tamera says to not leave the bait under it while cooking as the machine does generate some heat.

Good ideas in critter country.

Gert
« Last Edit: October 29, 2012, 12:51:03 am by Gertbysea »
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #54 on: October 29, 2012, 01:06:21 am »
Invoice and report.







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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline gertbysea

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Re: Good Consultant Stories
« Reply #55 on: October 29, 2012, 01:08:34 am »
More pics of critter poo.









They can get in anywhere.
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Gretchen in Cairns, Australia

Life is like an onion; you peel off one layer at a time and sometimes you weep. Carl Sandburg.

Offline Yvette

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Re: Good Consultant Stories
« Reply #56 on: October 29, 2012, 01:13:03 am »
Yucko  :P :P
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Mama Fergie

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Re: Good Consultant Stories
« Reply #57 on: October 29, 2012, 01:18:15 am »
That's unbelievable Gert.  :o

Good that they have given you prompt service and at a era son able cost.  :D

Horrible Little critters!

I
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Mama Fergie

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Re: Good Consultant Stories
« Reply #58 on: October 29, 2012, 01:19:15 am »
Quote from: Mama Fergie on October 29, 2012, 01:18:15 am
That's unbelievable Gert.  :o

Good that they have given you prompt service and at a era son able cost.  :D

Horrible Little critters!

I

Should have been at a reasonable cost  ;)
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Offline goldfish

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Re: Good Consultant Stories
« Reply #59 on: October 29, 2012, 01:24:15 am »
Gert - really glad to hear an " all's well that ends well" . . .roaches are just hell - A friend of ours lost a dishwasher to them . . and another a fridge.  Thanks for the warning - I'm not in the tropics but on the northern beaches in Sydney and I've noticed an increase in roach activity since the weather has warmed up - not those pesky can't kill'em with a brick little ones that seem to travel into your home in the boxes from fruit markets, etc. but the larger ones.  Will now take extra precautions particularly around the TMX.

Glad to hear you and your TMX will be reunited soon . . .and good to hear a good HO story, too . .  :D
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