Good Consultant Stories

[gertbysea]

When I lives in Avalon I had them all the time. When I renovated my kitchen i decide it would all be open do I had now doors on the cupboards except under the sink. and I was vigilent there.

The fly in here all the time. The little ones can get into the tinest cracks.

Even the geckos won't eat them and we have plenty of them in the house as well.

Gert

[Moptop]

Great to hear your story has a happy ending Gert. I have had a couple of dealings with Tamera and she has always been fantastic.

Moptop

[obbie]

Yes its that time of the year Getting into summer, and the critters come out of nowhere.

Glad you get your machine back soon Gert.

[judydawn]

Big time parties been happening inside your Thermomix - I'm surprised your machine even worked.  It will be so nice to get it back and be like a brand new machine for such a reasonable price.  It's virtually been rebuilt.  Thanks for sharing with us Gretchen.

[cookie1]

Gert I am very pleased that your thermothingy is better and on its way home. I agree that it was a reasonable price too
Did you send it under an assumed name?
It is wonderful that HO can do so well with this, although we hope we don't have to use it too often. You will be right now and be back thermothinging in no time.

[gertbysea]

Oh yeh  they party big time.

Just to clarify things .....

As you can see from the bill  it was $667.50 so I received a discount of $374.50 which is a lot of goodwill which was just as well because if I had been given the option of agreeing to that quote I most likely would have said no and bought the other one which is in my sights.

As it is I m happy. But let this be a warning to others. The repair and replacement of parts should probably be quoted first and you just wear the cost of transporting it if you decline.

Also  if the repair bill gets that high you might be given the option of buying a new one at a discount. The refurbished one could then be used as a demonstrator or a  loan one  by HO.

You would be extremely disappointed if you  had saved for a long time or bought the Thermothingy  on the time plan and after  31 months it needed that amount of work done through no fault of your own.  Ok maybe I should have rounded up them nighttime cockies .  But the other things should not have happened.

To be absolutely fair, the machine is, after all,  built to European conditions.  Maybe  those going to tropical climates like Malaysia  and KL plus Au  need some sort of fine  mesh inside the vents and a different sort of permanent markings and sterner rubber bits.

In any case that is for Vorwerk to figure out if it is a big problem for them. 

So before sending the machine to a technician you might want to ask that a quote be given before any work is done so you could consider the options. I have no doubt that most would say yes go ahead but not everyone has  nearly $700 to pay for repair of a Thermothingy less than 3 years old..

Just clarifying  things .

Gretchen

[gertbysea]

Gert I am very pleased that your thermothingy is better and on its way home. I agree that it was a reasonable price too
Did you send it under an assumed name?
It is wonderful that HO can do so well with this, although we hope we don't have to use it too often. You will be right now and be back thermothinging in no time.

That thought did pass my mind but as you know cookie I am completely up front  with people. I dislike duplicitness in others and try never to be that person.

While there may be nefarious  dealings elsewhere I believe Vorwerk to be meticulous regarding the reputation of their machine. They have done well by me in that regard as I am sure they have been with others.

I think the problem of bugs getting into the works is something they will have to resolve with their designers and engineers in the next model.
They are doubt collating reports from their various technicians  from around the world as we speak.

Where I see a job done well I like to give credit where it is due. My consultant in Cairns, the lovely Tamera in Perth and the technician in
Brisbane all did a splendid job. Thank you.

Gretchen

[gertbysea]

It's back.

[*suzanne*]

Oh dear I hope it's just the box that's damaged and your Thermothingy is safe and sound xx

[gertbysea]

I had to send the pics to my iPad as my fingers are to fat for the phone!

[gertbysea]

Back in it's rightful place. Isn't it beautiful?



Happy Gertie.

[*suzanne*]

Phew great packaging and it looks brand new  

[obbie]

looks good Gert

[mcmich]

Excellent Gert. It looks right at home.

[Emme]

Glad it's back where it belongs Gert. 

Marie