Woolworths home brand cocoa

[KarenH]

I just contacted them too - the more the merrier 

[judydawn]

Thanks Karen, you are right - the more the merrier then they know we mean business 

[EmeraldSue]

I have contacted them too

[judydawn]

I received a phone call this morning from Woolworths but unfortunately with her accent, I was unable to completely understand her. She acknowledged that they had changed suppliers  and was going to refer my email to someone in another department.  I told her I would prefer correspondence by email so hopefully that will be the case.

[Katiej]

I contacted them also.  This is the reply I received via email yesterday:

Thank you for contacting Woolworths.
 
We had recently changed supplier that makes the Homebrand Cocoa Powder as we were not able to continue with the original arrangement.
 
It is disappointing to hear that you are not satisfy with the product, please be assured your feedback has been raised with the product business team for their awareness and consideration at future review of the products. This review are done every 6-12months and customer feedback plays an important rolls in regard to areas we focus for improvements.

[KarenH]

I have had a standard email acknowledging my contact with them - but no actual response to what I said as yet.

[obbie]

wonder which company the supplier was..
has anyone got some of the old packaging.

[judydawn]

That response is more like it Katie, I think that was the department my caller said she would be referring my email to.  So if they have a hundred emails regarding this cocoa, maybe they will reconsider their stance in 6-12 months time 

[Aussie Brenda]

I went to send in a complaint and had to fill out a questionnaire with he bar code of the product, I don't want to buy it ,will take a photo when I go shopping next and send one in.

[nazar]

 obbie
 l have and old box and new one too
it just said it was made in germany from imported ingredients and packed for ww both the old and new  have the same aussie and new zealand address on them

[Meagan]

I bought the new one and it appears the same to me...just smaller packet and probably more expensive!!

[obbie]

Nazzar, i would google the address, to see who manufactured it.

I'll ring ww too

[EmeraldSue]

I havent had a response to my email to Woolies yet.
The amount of cocoa in the packaging hasn't changed, nor has the colour of the cocoa, but it no longer tastes the same. IMHO, it no longer has that intense, almost bitter, chocolate flavour.

[Meagan]

I havent had a response to my email to Woolies yet.
The amount of cocoa in the packaging hasn't changed, nor has the colour of the cocoa, but it no longer tastes the same. IMHO, it no longer has that intense, almost bitter, chocolate flavour.

Interesting I havent eaten it as yet other than in icing

[troupie]

There were no boxes left in the Warwick when I shopped on Saturday.