Oh no oh no oh no!!!!! Thermie isn't Varoma-ing!!!

[lozzylooloo]

I am sending an email to my consultant but in case I don't hear back quickly, I'm desperately seeking advice.

The varoma (at least) doesn't seem to be heating up!! Cooked Quirky Jos mash with veg tonight (being lazy, used frozen veg) and they didn't even defrost. Thought it was maybe cos I used frozen so didn't pay too much mind.
Have just tried EDC hard boiled eggs (which I've done successfully lots of times) and ended up trying to shell a raw egg!!! The water in the jug had warmed up, but I thought maybe I had pushed wrong temperature so I ran them again, double checking my lights and buttons. All looked fine on display but absolutely no steam during the 14 minutes and still raw eggs.
I got thermie in about Nov 2012 and he hasn't been totally thrashed or anything, so I'm wondering what's going on?

Has anyone else had any similar issues? What was the cause and/or resolution? Is this a really rookie user error and if so what am I doing wrong?

Any advice very, very gratefully received. I feel sick!!!
Thank you!!!

[goldfish]

Of you're following the rule of setting time temperature and speed in that order I'm not sure that its you !  Can you try, just by way of a test, fill your jug to just under half way, set time to around 15-20 minutes , varoma, speed between 3 and 4 ... And see what happens.  I hope your consultant can help you out!!

[lozzylooloo]

There is definitely a problem
I emptied the water, re loaded, reset controls, and I'm 10 minutes in with all the temperature lights lit up but not a skerrick of steam out the top.

Consultant emailed and I will wait to hear back unless anyone here comes up with ideas in meantime

Thank you for the advice to try again, and for your quick reply.

[cookie1]

Oh you poor thing. I hope it can be fixed soon.

[jo_nz]

Oh no!! 
Hope it can be sorted FAST - I'd be lost without my kitchen assistant

Sorry, no tips here - my issues have been largely user error, or once had to just unplug before using.

[Yvette]

Oh dear hope it all gets sorted sounds like it needs a visit to the doctor

[Amy :-)]

I hope they find a solution for you lozzy, please let us know how you go

[Aussie Brenda]

Thank goodness it is under warranty, I will be coming up to,two years in July, touch wood, please don't let anything EVER go wrong with my beloved Thermie.