I just copied this from the NSW Fair Trading web page.
Manufacturers often provide a written warranty that promises:
•goods will be free from defects for a certain period of time
•defects will entitle the consumer to a repair, replacement or refund.
This is called a ‘warranty against defects’. It usually lists the defects covered and the period of the warranty.
When goods covered by a warranty against defects fail to meet a consumer guarantee, you can insist the manufacturer honours the warranty.
A warranty against defects is different from an ‘express warranty’.
‘Express’ warranties
Businesses often make extra promises - sometimes called ‘express warranties’ - about the quality, state, condition, performance or characteristics of goods. This may be in addition to the ‘warranty against defects’.
In doing so, they guarantee the goods will satisfy this express warranty.
For example:
A supplier tells the consumer that a bed will last for 10 years. If the bed only lasts for six years, the consumer will be entitled to a remedy.
An express warranty may not be in writing and is a promise usually made to persuade you to buy the goods – it is different to a warranty against defects
My consultant, at the time I was considering purchasing my TM said to me in an email that "There is a 2 year comprehensive warranty against faulty manufacture but a life time expectancy"
I think that this is just like the express warranty mentioned by fair trading. The hard bit is getting head office to do something about it if something goes wrong. I think that they should just change the warranty to 10 years. I got a free replacement blade from HO (see
http://www.forumthermomix.com/index.php?topic=12139.15) & I think that is because I said something on the forum about it.
