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Author Topic: Repair costs and protocol...  (Read 24915 times)

Offline judydawn

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Re: Repair costs and protocol...
« Reply #15 on: March 13, 2014, 09:34:52 am »
Good outcome Katie.
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Judy from North Haven, South Australia

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Offline cookie1

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Re: Repair costs and protocol...
« Reply #16 on: March 13, 2014, 09:38:59 am »
Great service Katie. Welcome home Katie's thermomix.
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Offline Kimmyh

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Re: Repair costs and protocol...
« Reply #17 on: March 13, 2014, 10:41:21 am »
Great outcome and service Katie.
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Offline kezza

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Re: Repair costs and protocol...
« Reply #18 on: March 13, 2014, 11:02:00 am »
Just before I went overseas last year I stupidly put the jug back into position without  placing the blades and base back in.  Guess what I poured into it? Orange juice! I turned it on its side etc. straight away when I realised, but it was too late.  I rang HO and they picked it up that day and it was returned the day before I went away.  Great service and they gave me a new seal for my lid for free and a calendar.
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Offline jeninwa

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Re: Repair costs and protocol...
« Reply #19 on: March 13, 2014, 11:20:24 am »
Quote from: kezza on March 13, 2014, 11:02:00 am
Just before I went overseas last year I stupidly put the jug back into position without  placing the blades and base back in.  Guess what I poured into it? Orange juice! I turned it on its side etc. straight away when I realised, but it was too late.  I rang HO and they picked it up that day and it was returned the day before I went away.  Great service and they gave me a new seal for my lid for free and a calendar.

I did something similar but with milk, about 2 months after I got my TM, it's still working 3 years later, I rang HO and they didn't seem to think it needed servicing. It rested on its back for 24 hrs.
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I child-proofed my house, but they still get in!

Offline Cornish Cream

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Re: Repair costs and protocol...
« Reply #20 on: March 13, 2014, 01:28:38 pm »
Great news Katie that your TM is back. ;D
« Last Edit: March 13, 2014, 01:33:42 pm by Cornish Cream »
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Denise...Buckinghamshire,U.K.
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Offline cookie1

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Re: Repair costs and protocol...
« Reply #21 on: March 14, 2014, 06:53:13 am »
It's lovely to hear about good service.
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May all dairy items in your fridge be of questionable vintage.

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Offline Thermowoman

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Re: Repair costs and protocol...
« Reply #22 on: March 17, 2014, 11:27:41 am »
Had some problems closing the lid and switching on... found that the ring inside the lid had perished in one small place... mended it with super glue very carefully and turned the ring around as its the same both sides.... seems OK now! The perished bit was kinking when I turned the lid so it would not turn on at all.
I have had my Thermomix around 5 years now and use it every day as a professional chef... Have had two blades 'strip' and replaced them but now have ordered a whole new bowl lid and blade etc. It's expensive bur I need it! Just wish I could get the blades repaired!!! at least I would have back up.
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Offline Cuilidh

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Re: Repair costs and protocol...
« Reply #23 on: March 17, 2014, 06:46:14 pm »
Katie, I have just read this thread.  Good news about your TMX - it gives me faith that if mine has to go in for service it will be quck and efficient.

There is a Melbourne office in Glen Iris, which isn't too far from us, so I am a bit more comfortable with the thought of it being transported a relatively short distance as opposed to going over to Perth.
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Marina from Melbourne and Guildford
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Offline MrsG

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« Reply #24 on: March 17, 2014, 07:38:07 pm »
They sell extra blades in the store on the website. I'd get some just as a spare.
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