Vorwerk advises of Faulty Seals in some TM31s

[astarra]

http://www.smh.com.au/wa-news/perth-mother-danika-jones-horrific-burns-after-thermomix-bursts-open-20160303-gn9g7t.html
 

[courton]

Thank you for posting this Astarra. My dd just sent the clipping to me and I was just about to post it - the key is how do we tell if our machine is faulty?

[judydawn]

Courton, go to page 1 of this thread and you will find the necessary information there.

Thanks astarra.

[cookie1]

I just came on to let everyone know about this. Thanks Astarra for posting the link.

[courton]

Thanks Judy - will check the serial numbers.

[Bonsai]

    They're nasty burns. It's a pity the lady hasn't (allegedly) had the machine examined by Vorwerk to see if it was the seal or another problem.

[Chocolatte]

I think that would be due to her legal advice. It would probably be better to get it examined independently of Vorwerk.

I would just like to know what the real problem of these machines is. It seems that the tighter green seal is just a bandaid solution.

[cookie1]

They certainly are horrid burns Bonsai. I think it has made everyone think. It would be good to have the problem completely sorted so everyone is aware of what can happen.

[Chocolatte]

So it seems that it is possible, in the affected models, for the lid to rotate towards the unlocking position during use. At least I now know what to look out for and that is incredibly useful information.

http://www.smh.com.au/wa-news/thermomix-under-fire-over-safety-issues-as-owners-and-choice-speak-out-20160304-gnanx5.html

[judydawn]

Did you all see the story on A Current Affair tonight?

[Chocolatte]

No I didn't Judy. I can have a look on catch up TV tomorrow.

[cookie1]

I didn't either Judy. It seems that this problem may HAVE to be sorted out. It could be very nasty, although it has already.

[achookwoman]

Of course the problem should be sorted. It is Vorwerk's responsibility.
I am not impressed with the way that they handle issues of any sort.
I haven't had any problems and have had 4 machines. I think it might be wise not to fill the machine when boiling food.

[Chocolatte]

I hope that the involvement of the Dept of Fair Trading forces this matter to be resolved properly.

As far as I am concerned I cannot risk making puréed vegetable soups, or sauces that require cooking and pureeing, in my Thermomix. I would have never filled it above the maximum fill line but I don't think that is the issue. The issue is that in the affected appliances the lid can work its way loose during normal operation. The ability to cook and purée in the one appliance was one of the main reasons I bought my Thermomix in the first place. In all good conscience I could never sell my machine to anyone else unless I could be certain it was working safely. Therefore it is just taking up space in my cupboard for the time being.

[judydawn]

I'm sorry you have one of the affected machines chocolatte, let's hope this incident will convince them they need to recall all of them.