Vorwerk advises of Faulty Seals in some TM31s

[Chocolatte]

I hope so Judy. I hope no one else gets burnt. When I bought my Thermomix it was a luxury item that I purchased with the realistic expectation that it would only get light use in my kitchen. But I am guessing many people will be incredibly disappointed, the purchase price is a lot of money for most families and they would expect it to work safely and as described in the demos.

[cookie1]

So true Chookie. They avoided the drama when they bought out the TM 5. Grace has made millions so I feel she should be falling over backwards to help this lady.
It has made me more wary, but I will keep using my machine with a new awareness.

[achookwoman]

So true Chookie. They avoided the drama when they bought out the TM 5. Grace has made millions so I feel she should be falling over backwards to help this lady.
It has made me more wary, but I will keep using my machine with a new awareness.

Same here Cookie.

[cookie1]

I received a letter in the mail this morning from Vorwerk, as I'm sure lots of you will. It lists all the things to be aware of when using your 31. Also a little sticker to place on the 31. It emphasis to hold the speed at 1 for 3 seconds after purée ing etc. not to go immediately to open the bowl.

[judydawn]

I received mine too cookie, not so sure about the point of only using the green sealing ring with the TM31 though. I thought that was only for a particular batch.

[cookie1]

Me too Judy.

[jeninwa]

I receive a letter yesterday too and also an email last week about there new campaign. The following is part of the email.

Your wellbeing and satisfaction while using your Thermomix has always been of great importance to us, which is why we’re introducing a Thermomix education campaign in conjunction with the manufacturer of Thermomix, Vorwerk.
Called “Thermomix Basics”, our aim is to provide you with important reminders for the safe use and maintenance of your Thermomix. We want to ensure that you use your Thermomix TM31 correctly and safely and you’re getting the most out of your appliance so you can keep on preparing your favourite meals and discovering new recipes to love.

[Aimee]

The letter and "safety basics" leaflet received from Thermomix was conflicting as to whether or not the sealing ring for all TM31s had to be replaced with a green ring.
After contacting Thermomix to clarify, I was informed a green sealing ring needs to be used with all TM31's. These sealing rings can only be purchased through the online store.
As this is a safety issue, I feel it is an extremely poor customer service decision from head office. I believe a green sealing ring should have been automatically sent with the letter at no cost.

[judydawn]

Thanks for checking that out Aimee, did they say how much they will cost including postage?

[Cuilidh]

I got my letter today as well.  A bit of a delayed reaction to the bad press they have been receiving lately.  I agree with Aimee re. the free provision of the green ring - I, too, thought it was only for a certain batch of machines.  The sealing ring on my lid doesn't leak and it's a good few years old (you should have read what this sentence read before I modified it - it was quite obscene!).

[cookie1]

There is nothing wrong with my seal either, and I have a spare in the cupboard I bought some time ago.
I believe the green seal makes it very tight.