Re: TM5 trouble shooting codes

[alicialph]

I notice this has not been done anywhere else. There are lots of cooking and cleaning guides but no troubleshooting information. I'd like to suggest having a a list of error codes + troubleshooting guide for TM5 section / thread

Even in the event users can't troubleshoot themself, at least we know what is happening.

Messages and error codes gathered from various sources:

Error codes:
----------------
C143
C150
C55 errors message for scales
C34 Motor overload. Please check if bowl content blocks knife
C153 device switches off. Please confirm and restart."
C513 could not access Thermomix recipe chip. Please clean contacts and reconnect

Experience from other Thermomix User:
----------------
C561 communication error with accessory. Please restart Thermomix
Initially restart and say it shutdown unexpectedly and take me through the initial set up messages again

C144 lid cannot be locked into position. check mixing bowl and lid are positioned correctly
C160 'Device Switching Off'
error C160 is the tension screws behind the grill at the back. And C144 is related to error C160

Guidelines
----------------
not to turn off TM5 directly off wall switch without shutting down.
3 times doing that and you have to send the machine back to get it reset

[CreamPuff63]

good on your Alicia, this will be a great help

[cookie1]

Thanks. At least we have some guidelines.

[kyton]

That last guideline is incorrect according to Thermomix Australia. If you turn it off 3 times without shutting the machine down, it will simply take you back through the start up screens.

[Cornish Cream]

Thanks for this Alicia.

[alicialph]

That last guideline is incorrect according to Thermomix Australia. If you turn it off 3 times without shutting the machine down, it will simply take you back through the start up screens.

not sure if this was true.. I would be happy if it was.. personally, i wouldn't take any chances
any willing tester? 


http://retromummy.com/2014/10/12/is-the-new-thermomix-tm5-worth-it/

"Do not switch off at the wall before you shut down the machine! I was holding the baby while my demonstrator was telling me how to use the machine and so I didn’t pay attention to switching it off. Then when I was pressing the dial and it wasn’t turning off I just had to switch it off on the wall. WRONG. Tenina told me that if you do that at least 3 times you have to send the machine back to get it reset. Don’t. If you want to turn off the machine just press the dial until the shut down message comes on and then the machine will shut down. Phew. I did it twice."

[judydawn]

I have asked for clarification on error messages through my HO contact so hopefully she will get back to me with an official list girls. 

[kyton]

I read it on the Thermomix Australia's page last week - I too had previously read about the sending back to be reset but forgot to ask my consultant / friend. So was interested when someone asked the question on the FB page - Thermomix came straight back and said that it was wrong and the safety pages would replay. I then checked with my friend and she said the same thing.

[CreamPuff63]

I've had the safety messages come up a couple of times and I don't know why because I always let the machine turn itself off. I'm feeling really confident though after the service yesterday that all the known bugs have been ironed out.

[kyton]

CP ever since I read the supposed tip about the reset being required I have been pedantic about actually turning the machine off - I was always really slack and let it shut itself down but am trying to remember to turn it off now.

[alicialph]

extracted from fb post :

149 Errors moving to 150 (shutdown and needs to go to HO) if the little switch behind the bowl is not returned to its home position. This is the little grey 'nipple' near the L hand locking arm. Do not touch unless you notice it permanently facing downward.

·        144 Errors and 160 Errors happen when the locking arms try to close down on the lid and it is not there or not in place correctly.  What happens is the arms over compensate and try to go too far.  Just need to check that the lid is in correctly for 144 Errors.  160 Errors – this can occur if the arms are continuously overcompensating (can be a result of too many 144 Errors or may happen on its own).  If this error occurs during cooking (food in bowl), it will stop.  All you need to do is turn off and turn back on to remove the food and then it will need to be sent to Service.  Service Department have advised that there have not been many of these errors.

·        38 Errors – this is a power board issue and it will need to come into Service.

·        153 Error – not common but in some TM5’s there is a small plug inside that seems to have worked its way loose.  Will need to come back to Service for this issue.

[judydawn]

Thanks for your posting Alicia.

[cookie1]

I've had the C160 and my machine is back home now. I have the feeling that the locking arms and "nipple" will be causing a few problems. If I am not careful I get caught on the left locking arm, if I have long sleeves or a watch on. I tend to have my arm over the top. I must learn to be more careful.

[achookwoman]

I have been using a small soft toothbrush to clean the arms. Good.

[cookie1]

They can be tricky to get right into. When my repair was done they replaced one of the arms as well as the 'nipple' and something else.