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Author Topic: Hello from Finland  (Read 16041 times)

Offline serema

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Hello from Finland
« on: January 22, 2015, 03:51:18 pm »
Hello From Finland. I ordered a used TM21 Special Edition from Ebay and it doesn't work. It beeps three times and pauses, again three beeps and so on when I turn the speed selector. I think that it might be the security switch at the base.

Does anybody know what these three beeps mean and is the repair manual available from somewhere? I will probably send it back (seller was  kochstudio-engel and they are slow to respond to my email and delivery took 3 weeks and so on) but I would really want to use the machine now.

Thanks for any help.
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Offline Cornish Cream

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Re: Hello from Finland
« Reply #1 on: January 22, 2015, 03:59:18 pm »
Welcome Serema.
I'm afraid I have never owned a TM21 ( I've owned a TM31 and now have a TM5) so can't help you but I have found the TM21 manual online for you read.
http://thermomix.vorwerk.co.uk/wp-content/uploads/2014/06/tm21_manual_en.pdf.
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Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.

Offline serema

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Re: Hello from Finland
« Reply #2 on: January 22, 2015, 04:05:44 pm »
Quote from: Cornish Cream on January 22, 2015, 03:59:18 pm
Welcome Serema.
I'm afraid I have never owned a TM21 ( I've owned a TM31 and now have a TM5) so can't help you but I have found the TM21 manual online for you read.
http://thermomix.vorwerk.co.uk/wp-content/uploads/2014/06/tm21_manual_en.pdf.


Thanks, I have read it already. Was one of reasons for purchase (that is, the machine will probably do everything I want it to do so no need for more expensive models). It might be that just a few wires are off or something like it.
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Offline Cornish Cream

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Re: Hello from Finland
« Reply #3 on: January 22, 2015, 04:26:03 pm »
Which country do you live in Serema?
This is the website for Vorwerk Worldwide .Maybe contact the HO where you live.They will probably help you.
Good luck.
http://thermomix.vorwerk.com/your-country/worldwide/
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Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.

Offline serema

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Re: Hello from Finland
« Reply #4 on: January 22, 2015, 04:50:14 pm »
Quote from: Cornish Cream on January 22, 2015, 04:26:03 pm
Which country do you live in Serema?
This is the website for Vorwerk Worldwide .Maybe contact the HO where you live.They will probably help you.
Good luck.
http://thermomix.vorwerk.com/your-country/worldwide/

Thanks, I contacted the Lithuanian distributor. Will turn to Vorwerk if they don't reply.

I am kind of hurry as I will have to do something to the matter next week. If the seller won't reply my emails I will probably initiate an Ebay return process and that means I won't have TM21 for a month or so.
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Offline judydawn

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Re: Hello from Finland
« Reply #5 on: January 22, 2015, 09:48:00 pm »
Hello serema, are you getting an error message in the window when this beeping is happening?  It can be risky purchasing off Ebay, sellers are not always honest.  Hopefully the Lithuanian distributor will get back to you and they can arrange for someone to look at the machine,, I hope it's easily fixed and you enjoy your Thermomix experience. 
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Judy from North Haven, South Australia

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Offline trudy

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Re: Hello from Finland
« Reply #6 on: January 22, 2015, 10:36:56 pm »
Welcome Serema, I do hope you are able to get some satisfaction from the distributor and get the machine working soon.  Good luck!!
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Offline cookie1

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Re: Hello from Finland
« Reply #7 on: January 23, 2015, 04:50:17 am »
Hi Serema. The thermomix is a wonderful machine so I do hope you can get the problem sorted out quickly.
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Offline serema

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Re: Hello from Finland
« Reply #8 on: January 23, 2015, 06:00:41 am »
I think that the seller was a distributor as they are selling lots of these machines. It was kochstudio-engel but they are not replying to my email, will send new email Monday and if they don't reply it will start Ebay return process Wednesday. That just means no TM21 for a month or so.
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Offline obbie

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Re: Hello from Finland
« Reply #9 on: January 23, 2015, 11:54:03 pm »
 I hope you get it fixed Serema. :)
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Offline serema

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Re: Hello from Finland
« Reply #10 on: February 02, 2015, 07:03:39 pm »
Latest development, the suppler wants the machine for repair. That will mean at least 3 weeks without thermomix. Fortunately I am thinking just three weeks with salad and VLCD soups & drinks.
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Offline judydawn

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Re: Hello from Finland
« Reply #11 on: February 02, 2015, 11:31:05 pm »
That's good news serema.
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Judy from North Haven, South Australia

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Offline cookie1

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Re: Hello from Finland
« Reply #12 on: February 03, 2015, 12:36:14 am »
It certainly is good news. At least you are able to have it repaired.
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Offline serema

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Re: Hello from Finland
« Reply #13 on: February 23, 2015, 03:03:13 pm »
Newest development, machine has been repaired and it was send back via DHL. Will be here in a week.
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Offline Cornish Cream

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Re: Hello from Finland
« Reply #14 on: February 23, 2015, 07:55:51 pm »
That's good news.
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Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.
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