Wondering if anyone has experienced a C34 error with their TM5 machine ? I have received very poor service from Thermomix in relation to a error with my machine. The C34 error states "motor overload - please check if bowl content blocks knife". Thermomix didn't know what the error was when I telephoned them and they asked that I bring the machine for further investigation. They advised me that they opened up the machine and there was a spill inside and suggested that I had not assembled the blade correctly and caused a leak into the motor. I had always made sure the machine was assembled properly. I can't believe that a $2000 machine can still allow you to use it if you have assembled it properly !! Thermomix want to charge me $66 for servicing the machine. I have only had my machine for 4 months. I have sent 2 emails to Thermomix regarding the matter and they have not responded to either email. My machine has sat in the service centre for almost 2 weeks and the matter is still unresolved.
Very unhappy with the service I have received from Thermomix, ignoring my correspondence and very reluctant to resolve the matter.
