Squealing TMX on low speed

[Purplehat]

Hi everyone,

I have a question about a squealing noise my lovely TMX makes on speed spoon, one and two. It goes away higher than that - and I can see it's not the TMX motor or anything, but it makes the noise when the blades turn, even if the bowl isn't in the TMX housing.. Am I suppose to oil any parts or anything like that? I could probably take a little movie of the issue, if that would help? It'd have to wait until after we've finished the smoothie that's in it though. lol

Thanks!

[Thermomixer]

Best to get in touch with Steve at TMX HQ on the 1800 004 838 and talk to him .

[Purplehat]

Thanks for the help Thermomixer!

I discovered what's wrong - and it's not Thermie's fault (new name for TMX lately!) - it only happens when I put rock salt in the bowl (making soup or rice milk) with the speed lower than 4. I assume the rock salt is getting under the blades at lower speeds - making it squeel - and higher speeds it's mixing it to the sides more.

Is using rock salt damaging to Thermie? I'm very fond of it, and don't want to do it any harm!

[faffa_70]

I am not sure on the rock salt, as I know people that grind it down to table salt (my GL included) but that was the only thing that I could think of that would make Steve post the warning on the dishwasher goo thread.

I need to go and see him in the next week or so, so think I might actually ask him!!!

[I Love Bimby!]

Do you have anyone else near by that has a tmx or do you have a second bowl and blade set? If so, grab another bowl and blade set and see if it's the base (motor) or the blade/bowl.

This happened to me recently.

Then you can follow up with HO if it's your motor. 

[judydawn]

Was it your blade/bowl or motor ILB?

[I Love Bimby!]

Motor JD. It was still under warranty and HO were great.

[Purplehat]

faffa - I'd be interested to hear what he has to say about the salt. Should I be grinding it first? It hasn't left any scratches that I can see. I notice that if Thermie isn't 100% dry before using, it also squeals a bit at low speed.

ILB - Unfortunately no-one around here has a TMX to borrow parts from. Our consultant lives a while away and she's stopped doing it now, too. She said she was too disorganised. It'd be hard running a business and being a TMX consultant too, though! I really should email TMX and find out who the next consultant is in this general area.

I hope it's not the motor! I thought they were practically unbreakable.

[shar-la]

my thermo is also squealing on low.  It seems to squeal on low when cold, then when warms up a bit seems to stop. but has occasionally squealed when slowing down from high and regardless of speed.

Will be calling them tomorrow. Thank goodness still under warranty. Is this happening with many others?

[em]

hi shar-la
i was having this problem too, and when i was a consultant also it would do it at demos wen stirring the risotto! bit embarrassing. so i rang tm and the guy i spoke to told me to lift out the jug and on the base of the tm you will see the plastic hole/indent that the blades fit into wen the jug is put in place.  he just got me to put a few drops of olive oil in that hole part and use the tm as normal.  it just lubricated the blade unit and i havent heard the tm make that noise since.
thought i would let you know thats wat worked for me wen i had that problem, but you should still ring tm and just check with them.

[quirkycooking]

That's what I was going to say, Em! It just needs a bit of oil - not a big problem

[Cuilidh]

Is Olive Oil an appropriate oil?  Shouldn't you use a machine oil (perhaps a sewing machine oil?)

[Katya]

I'd have thought olive oil would be best as you wouldn't want the risk of machine oil getting into the food... blurgh       

[em]

oops didnt see this reply earlier cuilidh.  i was told olive oil by the thermomix support person i spoke to, used it and havent had any issues.  hope this helps

[Twitterpated]

I have a coffee machine which I oil with food-grade oil. Perhaps you can use something like that. From memory the only place I could get it from was Bunnings.