Thermie stopping after cooking complete

[Purplehat]

Hi everyone!

We've had something happen this morning to our Thermie - when it was finished making our breakfast, it made the usual "finished!" sounds, but it didn't continue to stir the food at spoon speed. It stopped!! We tried again, and same thing.

I'm all worried about it now, what do I do next? I don't have a consultant anymore (she stopped doing it, plus she wasn't a good consultant anyway..) do I call TMX and ask them for another consultant or do I call them about our Thermie's misbehaviour?

Thanks!

[judydawn]

I'd ring H.O. Purplehat, you should get a quicker response that way -  that is certainly strange.

[faffa_70]

Ring HO and if you need to be in contact with another consultant, they will put you in contact with the Group Leader for your area. In any case I think they (HO) will get you sorted 

Good luck and hope you get it sorted really quickly 

[cookie1]

Let us know how you get on.

[Purplehat]

Hmm.. I made a soup and it behaved normally. Do you think I should still call them?

[Karen3]

I'd still contact them to see if anything similar has happened before.
Cheers,
K3

[Purplehat]

Will do, thanks!! 

[Hannah]

Perhaps you hadn't pushed a heat button? It only stirs if heat is involved.

[Purplehat]

Hannah, THANK YOU!

He did it again yesterday, but this time I watched. He stopped it early, checked to see if it had thickened up enough - it hadn't - so turned it on again and didn't hit the heat button!

Phew! I'm so relieved!! I couldn't imagine Thermie being out of action.

Thank you again!!!

[Ceejay]

What a relief!! 

[cookie1]

Congratulations Hannah, a problem solved and a lesson for all of us.