That will be why Janeeknits...
In order to "qualify" for your "free" Thermoserver, you need to have 3 "new" households represented. So even if 2 people are from the same household, it still only qualifies as 1. That will be why your consultant is pushing for you to have a delivery demo or a varoma demo, so that you can get the numbers to qualify. The paperwork all goes back to the Group Leader and HO eventually I think.