Trouble shooting – Most common issues and action

[Nay-nay]

That's a great result Amanda - thanks for letting us know - I have been wondering. 

[Plb16471]

My thermite has started whistling at low speeds, it's not noisy loud but like a high pitched constant chirp, it's very particular at speed 2-2.5 with liquid and heat settings.  Is this an add oil situation?  Thermie is only 2 months old.

[goldfish]

I videoed my loud whistle/noise, and Stewart at HO reviewed it.  They say it is the blades and are sending me a new set.  I guess my loud noise did cross the line to an unacceptable level.  
My consultant and Stewart have been very helpful.

This happened to me just last night - like a ship coming through the Heads!!  Turned it off after a repeat performance and continued to steam everything on the stove top.  Same set of circumstances - varoma and only had water in the bowl to steam some fish and some vegetables.  I'll try it again a little later and see what happens.  Thank you -  a great thread and some great advice!

[fundj&e]

I dont get this one 

 Butterfly comes off during use – put butterfly on the short side of the blades, it locks in better

[djinni373]

I think it means to put the butterfly in the smaller gap, ie next to the little thermomix symbol on one of the blades. There was a thread, I'll see if I can find it...

This is it I think...

http://www.forumthermomix.com/index.php?topic=269.195

[Plb16471]

Ok I'm worried now,  thermi whistles (grates?) high pitched noise, when heating.
Eg.  Cooking rice it gets to temp 80+ and whistle begins...
I'm wondering if it's a seal issue, hoping it is.  It sounds like a metal scraping off balance sound...
Emailing consultant now

[dede]

Ok I'm worried now,  thermi whistles (grates?) high pitched noise, when heating.
Eg.  Cooking rice it gets to temp 80+ and whistle begins...
I'm wondering if it's a seal issue, hoping it is.  It sounds like a metal scraping off balance sound...
Emailing consultant now

Yes I would get it seen too as well. Does not sound right.

[Plb16471]

It's odd, I completely took it apart and put back together, cleaned the seal etc, tried to reproduce the noise.
Started speed 2-4 no heat.  I took it apart again, turned speed to 6 slowly then back down to 2-4 and no noise.
Added heat, speed 4 temp 90, ten mins...no noise.
I've read others get similar noises at speed 2-4 but surely that doesn't make it normal?

[AmandaN]

The noise that mine made didn't happen all the time.  But mostly happened during steaming.  It was a terrible noise!  You could not have had a machine doing that during a demo.  Hasn't happened again since my blades were replaced under warranty. 

[curly66]

I sent a message to my consultant on the weekend while I was making sweet chilli sauce... thermie made the most god awful screechy whistle for the entire 40 minutes I cooked it!!
Then I was steaming last night for tea and it did it again but not quite as bad... I voice recorded it on my phone while my consultant contacted her team leader..  it was suggested to use the oil but am wondering if it should go further, perhaps it's my blades??  I do use it every day several times a day.....

[judydawn]

I think they should look at it curly, it is afterall not that old is it?

[curly66]

No it's not, only about 5 months old...