Elated .....then disappointed

[shanmac]

Yay the Thermomix finally arrived & had heaps of fun making some basic stuff then........ Error 55, scales wont work!!!!! 

Called my consultant she came & looked at it & now after less than a week I have to send it back to be fixed!! 

I am so devastated I like the ultimate tease! 

Anyway it's no ones fault just one of those things, back to cooking old school. 

Shan

[Bedlam]

Poor you Shanmac. I would have been devastated. How long will it be away.?

[tarasis]

Oh no, sorry to here you've had these problems. Fingers crossed they are fixed ASAP (or more ideally send a replacement while yours goes back)

[shanmac]

They have told me that at the most it will be away for 10 whole long days!!!

Feel ripped off that you here they have a very small percentage of problems & I just happen to be the "lucky" one who gets a dud!!!

Hopefully this means the next machine will be trouble free for life.

Shan

[judydawn]

How disappointing for you Shannon, having waiting 2 years to buy one and then this happens.  Are they giving you a new one or fixing your problem?  You have patience so I'm sure you will be fine with it but I really feel for you.

[Twitterpated]

Oh shanmac I really feel for you. Having waited so long and having to read this forum was bad enough but to finally get it and then have it ripped away from you. Does your consultant not have one they could loan you? Hugs and kisses and remember that it will be all the more special once you have it to "keep".

10 days and counting....

[Yvette]

Oh no hope its back soon at least you got to use it a little bit

[Carine]

   Big Hug

[Amanda]

You are being very philosophical about this - I think I would be seriously ticked off.
It is a lot of money to pay for an appliance - I expect them to work & keep working at that price.
I also think there should be provisions from Head Office to give you a loan machine in these circumstances, rather than expect you to quietly sit and wait.
But maybe that's just me - I like and expect decent after sales service.

[medusa]

If you only had it for a week I would hope they totally replaced it for you.  I don't love the customer service / set up from Thermomix (not talking about the individual consultants (although I wouldn't know as I never ever heard from my consultant ever again and apparently she isn't selling anymore).

[fundj&e]

  i would ask for a new one

 

[Amanda]

Me too - immediately.
I think the individual consultants generally do a great job, but the Head Office setup is really poor when it comes to customer service.  I think it stinks to expect your customers to do without something you have just paid megabucks for. Especially when the wait can be for weeks in some cases.

[shanmac]

Thanks everyone I'm feeling the love.

I've tried not to get upset as I'm sure that wont fast track the return of Thermie.

My major concern at the moment is that the address I have to return it to is a bike shop in Montmorency, A BIKE SHOP!!!! Do they think my chain is broken!! 

Shan

[achookwoman]

shanmac,  I really feel for you.   If you don't get it back soon , would you like to come down and play with my machine?  I am about 1 1/2 hours from you.   Let me know.

[Jacq]

Bummer, Shanmac, I hope you will get it back soon. I would go 'cold turkey' if I had to miss mine for so long. Having a Thermomix is like an addiction, albeit a good one.... One of the reasons I love this forum is that it feels like one big family. I think it's so special that achookwoman offers to let Shanmac use her thermomix!