I think one of the worst things a salesman can do is ignore the real person he needs to sell to. They need to work it out. Quite often its the silent person who stands in the background and doesn't ask any questions that is the one who is going to influence the final decision. The salesman may also be a sexist and think they are selling to the male because he holds the purse strings or its a supposedly male item eg car, lawnmower. The rest don't listen with their ears and are only interested in the sound of their own voice
That's good news Margaret What colour is it