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New TMX owner and have managed to break it.....
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Topic: New TMX owner and have managed to break it..... (Read 8998 times)
Shereen
Newbie
Posts: 7
New TMX owner and have managed to break it.....
«
on:
July 14, 2009, 03:25:46 pm »
Hello!
My name is Shereen, I am from Perth WA, and I picked up my new TMX today! So exciting.... I have wanted one for ages and the day has finally come.
Well.
I made my first thing, chocolate custard, turned out yummo, but afterwards when I tried to self clean it it wouldnt stop whizzing and frantically I pressed buttons and turned the dial to get it to stop- it did, but started flashing Open and beeping repeatedly. I turned it off, followed trouble shoot instructions, cleaned it, dismantled it, put it back together.. you name it, I did it, but it is still beeping and I am very
So I have signed up here hoping for some advice, and to out myself as probably the very first person to manage to go so drastically wrong with the very first use!
That aside, I have three kids and a hubby, and am committed to cooking clean, natural food- as soon as my machine is fixed!
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JaneeZee
Sr. Member
Posts: 351
Re: New TMX owner and have managed to break it.....
«
Reply #1 on:
July 14, 2009, 03:40:21 pm »
Shereen, thats awful for you . Have you rung your consultant???
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Thermomixer
Hero Member
Posts: 8369
Re: New TMX owner and have managed to break it.....
«
Reply #2 on:
July 14, 2009, 03:50:51 pm »
The manual says try turning the dial from closed to open position. Have you tried turning it off completely and leaving it for a few minutes?
Is the rubber washer/ring from the lid in place?
may have to wait til morning.
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Thermomixer in Australia
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Shereen
Newbie
Posts: 7
Re: New TMX owner and have managed to break it.....
«
Reply #3 on:
July 14, 2009, 03:55:09 pm »
Tried calling my consultant but it is a bit late- will try first thing in the morning. It has been off for quite some time and it is still beeping when I turn it on- I did the dial thing from closed to open but that didnt work either. I think the dial may be broken??? When the TMX is off, does the dial usually have a full range of motion? Mine stops at seven now, wont go around any further. I am wondering if a faulty dial is the reason it wont reset as per the manual (Ie. closed to open position).
Very frustrating, and a bit of an anticlimax to be honest.
Will check the rubber washer ring thing, but I am pretty sure it is all fine.
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JaneeZee
Sr. Member
Posts: 351
Re: New TMX owner and have managed to break it.....
«
Reply #4 on:
July 14, 2009, 04:00:10 pm »
Is there an Er followed by a number showing on the led readout? The place where the timer shows...........
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brazen20au
Hero Member
Posts: 2848
Re: New TMX owner and have managed to break it.....
«
Reply #5 on:
July 14, 2009, 11:08:08 pm »
oh no shereen, you poor thing! sounds like it is faulty for sure
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Karen in Canberra
Mum to 3 including one with Coeliac Disease and 2 with autism, aiming for a paleo / AIP diet
My Cooking Blog
Thermomix Magic Group Blog
Shereen
Newbie
Posts: 7
Re: New TMX owner and have managed to break it.....
«
Reply #6 on:
July 15, 2009, 01:44:23 am »
No Er message, just says O.PEn. Was looking forward to making porridge in it htis morning- looks like I will have to do it the manual way
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judydawn
Global Moderator
Hero Member
Posts: 40116
Re: New TMX owner and have managed to break it.....
«
Reply #7 on:
July 15, 2009, 02:18:44 am »
I hope they take it back and give you a brand newie - such a disappointment when deliveries are supposed to be a joyful time.
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Judy from North Haven, South Australia
Make the most of every day, you never know what is around the corner.
trudy
Hero Member
Posts: 3159
Re: New TMX owner and have managed to break it.....
«
Reply #8 on:
July 15, 2009, 02:57:05 am »
I also had a slight problem when mine arrived. The scales wouldn't work and an error message kept appearing. My consultant Monika collected it and after a small tweek it was fine. She told me that sometimes slight problems happen because of transporting which could be right as not everyone would be as gentle as us with the machine!!!!!
Good luck!!!!
Trudy
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cookie1
Global Moderator
Hero Member
Posts: 37603
Re: New TMX owner and have managed to break it.....
«
Reply #9 on:
July 15, 2009, 08:50:39 am »
Shereen, that is a horrible disaster. Hope you've been able to get it fixed or replaced.
Welcome to the forum from another Perthite.
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May all dairy items in your fridge be of questionable vintage.
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Ceejay
Hero Member
Posts: 740
Re: New TMX owner and have managed to break it.....
«
Reply #10 on:
July 15, 2009, 09:25:48 am »
Pretty sure she got it fixed!
Here's to our TMX adventures being
not so
adventurous from here on in S!
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The discovery of a new dish does more for the happiness of mankind than the discovery of a star.
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musingnmayhem
I Love Bimby!
Hero Member
Posts: 1849
Re: New TMX owner and have managed to break it.....
«
Reply #11 on:
July 15, 2009, 01:09:05 pm »
Oh I hope she did get it fixed!! That's a terrible way to start off.
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Shereen
Newbie
Posts: 7
Re: New TMX owner and have managed to break it.....
«
Reply #12 on:
July 15, 2009, 05:02:52 pm »
Yup! All fixed- turns out it was a gear issue, very unusual! He replaced the power board and I am off and running. Now I can be excited for real.
YAAAAAAYYYYY!!!! I got my thermomix!!!!
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brazen20au
Hero Member
Posts: 2848
Re: New TMX owner and have managed to break it.....
«
Reply #13 on:
July 15, 2009, 10:19:35 pm »
woohoo!!!!
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Karen in Canberra
Mum to 3 including one with Coeliac Disease and 2 with autism, aiming for a paleo / AIP diet
My Cooking Blog
Thermomix Magic Group Blog
Thermomixer
Hero Member
Posts: 8369
Re: New TMX owner and have managed to break it.....
«
Reply #14 on:
July 16, 2009, 01:01:20 am »
Sounds like Formula 1 - needed a pit stop after the first lap. Well, keep going and you may become a Mark Webber of the THermomix world.
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Thermomixer in Australia
http://thermomix-er.blogspot.com/
- my blog
http://thermomixmagic.blogspot.com/
- our joint blog in Oz - please feel free to join us.
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Forum Thermomix
Welcoming Center, Management and General Chat
Introduce Yourself
(Moderators:
cookie1
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judydawn
,
Cornish Cream
)
New TMX owner and have managed to break it.....