TM21 shaking PLEASE HELP!

[olee_tmx]

Hello

I have recently purchased a brand new, boxed tm21. I'm happy with it, except for one thing: it shakes badly when I put chunks of food to mix or make dough  . I've made two short movies and posted it on youtube:

https://www.youtube.com/watch?v=9llNZHEFW9M (dough)
http://www.youtube.com/watch?v=IGWqwYsp3MY (tomato sauce)

If anyone's had tm21 in the past, or still have one now, please let me know if this is normal, or whether I should contact the seller to return it. I know that tm21 hasn;t got the same level of support on the sides - it's only held by the handle by a metal rod, so maybe this is natural?

Many thanks! 

[Cornish Cream]

There is one new member who owns a TM21 who might be able to help you.But this member hasn't logged on for a few days though.Most active members either have a TM31 or the TM5.
You could contact your local Thermomix HO and ask their advice.
Good luck in finding answers to your problem and welcome to the forum.

[judydawn]

Kneading the dough certainly gets a wobble up, it doesn't seem right to me but then I've never seen a TM21 in action.  I would do what CC suggests olee_tmx.  Send the link to the video to them and I'm sure they will be able to help you.

[olee_tmx]

Ok, thank you for you replies - I'll contact the HO.

[cookie1]

Good luck and let us know how you get on.

[olee_tmx]

Just received a call from a nice Vorwerk representative who advised that the shaking is perfectly normal. However, when making dough the machine should never be left unattended - this is due to the way the machine is built. What a relief.

I think next time I make dough I will keep hold of it - for my liking it wobbles a bit too much! 

I'm happy with my TM21, so let's hope we'll cook together for many years to come 

[judydawn]

That was a quick response olee_tmx and now your mind is set at ease you can get back to cooking.  Our later models don't shake like that but the machine has been known to 'walk' a bit when kneading dough.  It always pays to stay close to the machine when making bread. Thanks for reporting back.

[Cornish Cream]

Good to know you have solved your problem olee_tmx.

[CreamPuff63]

how come someone had an unboxed TM sitting there for all these years?  where did you purchase it from?