excalibur food dehydrator

[Bonsai]

really annoying to see excalibur dehydrators on amazon.com for half the price we can get them for in Australia, but they won't ship here

[faffa_70]

Ohhh I am getting impatient!!!! Has anyone received theirs yet?? I am still waiting 

[trudy]

No Faffa.  I gave them a ring last week to see what the delay was.  They told me it will be at least another month so I asked to updated not left in the dark!!!!!  They have told me they will keep me posted.  Fingers crossed.

[KarenH]

I also rang and asked what the hold-up was.  Apparently they are held up in customs.  Maybe someone was dehydrating a naughty white powder in them    Just joking ...... I am getting really impatient too.

[trudy]

They also told me this Karen.  They said the problem was with customs in the UK which isn't correct as they don't go through customs there.  When I said this the girl changed the story to say that she didn't know what the holdup was.  I feel that the orders weren't placed until they were received which is very naughty seeing they have taken the full payment.

[faffa_70]

Oh  I have been to busy to get back to this post. Now I'm not a happy camper!! I am going to phone them tomorrow and see what they say. I agree, it is pretty poor customer service since they took full payment to order them!

[trudy]

Goodluck Faffa.  Can't wait to hear what they tell you.

[KarenH]

I cant hear what they tell you either faffa ........Most other companies I have dealt with only take payment once the item is in stock and posted.  I agree that it is poor service.

[faffa_70]

ok so I have been really busy and forgot to ring until yesterday (not realising that it was a public holiday in half of Oz!!) Got a lady on her mobile (diverted) and she said that they hadn't cleared customs yet but would get someone to ring me back tomorrow.

Just had a phone call while I was on the other phone and the message left was that they are still about 4 weeks away  considering they told you this over a week ago Trudy  SO NOT HAPPY think I will ring them back in a couple of days and ask for the REAL STORY!!

[SoBlessed]

I just ordered one of these from the magazine special from Vitality 4 Life. I was certainly put off from what you were all experiencing, but was happy to get this special since it was from August!

I went ahead with it because it was the cheapest price I could find, & just about everywhere were giving the same story as V4Life that there is no stock. New shipments are due in a month, if we're lucky! Even eBay was more expensive!

V4Life did say that there was a new special in the mag this month - 15% off of an 8 tray Bio Chef. I still went with the Excalibur because it's so good.

So, I think we're all lucky to get such a good price & we'll just have to keep waiting. They will come eventually!

[KarenH]

I rang them again today too Faffa, and got the same story that you did, that they are about a month away.  I agree with Soblessed that they are they cheapest around, and I have been looking for one for nearly 12 months now, and have never seen one this cheap, which is why I ordered one.  However, I politely and firmly told them that I was unhappy with their service, in that I was told when I ordered it that it would be only 3 weeks, and that I thought it unreasonable to charge the credit card before they were ready for dispatch.  I was told that someone would ring me back, but haven't heard from them yet.  I am not that impressed with them, but at that price, I am still happy to wait until it arrives.

[faffa_70]

That is about the size of it Karen - the poor customer service etc which is really what has got up my goat so to speak. I am happy to wait for it, just not happy about being kept in the dark and then getting so so answers when you phone

[Intrepidtrier]

Faffa and KarenH have you received your dehydrators yet? If so are they as good as you thought they would be?

[KarenH]

Not yet - I am going to wait until the end of the week and ring again - and ring weekly until it arrives.  Nothing like being the "squeaky wheel" 

[trudy]

Just been catching up with posts.  Like you Faffa the thing that I am unhappy with is the fact that there has been communication from the company but they are happy to take your money upfront.  After reading your post Karen I think that I too will give them a weekly call!!!!  Fingers crossed they are here for all the summer fruit.