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Author Topic: Elated .....then disappointed  (Read 18068 times)

Offline Cuilidh

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Re: Elated .....then disappointed
« Reply #15 on: November 19, 2011, 08:56:01 am »
Chookie has a big heart, Jacq.  We are lucky to have her as a forum friend and adviser.
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Marina from Melbourne and Guildford
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Offline achookwoman

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Re: Elated .....then disappointed
« Reply #16 on: November 19, 2011, 09:19:21 am »
Not really Marina,  I just know how I would feel.  Not a good way to start with such a fab machine.
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Offline shanmac

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Re: Elated .....then disappointed
« Reply #17 on: November 19, 2011, 11:48:34 am »
Thanks Chookie your offer is beyond generous.

I think you epitomize the basis of this forum, so glad I found it & my second family.

Shan xx
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Shannon, Bendigo Victoria - mum of 4

Offline judydawn

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Re: Elated .....then disappointed
« Reply #18 on: November 19, 2011, 11:55:36 am »
You are not wrong there Shannon - this forum is like family and Chookie is the Mother hen  ;)
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Judy from North Haven, South Australia

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Offline Cornish Cream

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Re: Elated .....then disappointed
« Reply #19 on: November 19, 2011, 04:20:43 pm »
So sorry to hear that your new TM is sick Shannon,hopefully you will get it back soon. :-* :-*
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Denise...Buckinghamshire,U.K.
Don't cry over the past,it's gone.Don't stress about the future,it hasn't arrived.Live in the present and make it beautiful.

Offline johnro

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Re: Elated .....then disappointed
« Reply #20 on: November 19, 2011, 10:50:43 pm »
Hope that this issue resolves itself really quickly Shannon - I am with all who think a new machine is in order.  Have you tried jumping up and down with HO?  :(
« Last Edit: November 23, 2011, 03:32:24 am by johnro »
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Robyn from Rockhampton, Qld  :)

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Offline cookie1

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Re: Elated .....then disappointed
« Reply #21 on: November 20, 2011, 03:11:52 am »
Shannon I think I would be very $%#&**$# off. How very disappointing for you and it is certainly not a good advertisement for the TMX.
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Offline obbie

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Re: Elated .....then disappointed
« Reply #22 on: November 20, 2011, 03:19:18 am »
 :) I hope you get a new machine fast.
i wonder does Head office in Australia  ever read this forum.

Robyn
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My Thermomix,  Kitchen Aid, Pizza oven, Nu Wave 5 in 1, Spatulas, all brings love, laughter, happiness, and great food  to my kitchen.

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Offline Deniser

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Re: Elated .....then disappointed
« Reply #23 on: November 20, 2011, 05:33:35 am »
Oh Shanmac. So sorry for you.  :'( I know how excited you were and then to have the rug pulled out from under you is just awful.  Hope that you are up and running again soon. Big Hugs
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Offline Amanda

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Re: Elated .....then disappointed
« Reply #24 on: November 20, 2011, 06:51:06 am »
Quote from: obbie on November 20, 2011, 03:19:18 am
:) I hope you get a new machine fast.
i wonder does Head office in Australia  ever read this forum.

Robyn

I suspect Head Office would prefer to ignore us over here. We might be a bit of a thorn in their side.
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Freelance food/travel writer. Lives in the Adelaide hills and writes a food blog - http://www.lambsearsandhoney.com

Offline achookwoman

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Re: Elated .....then disappointed
« Reply #25 on: November 20, 2011, 08:42:06 am »
Quote from: Amanda on November 20, 2011, 06:51:06 am
Quote from: obbie on November 20, 2011, 03:19:18 am
:) I hope you get a new machine fast.
i wonder does Head office in Australia  ever read this forum.

Robyn

I suspect Head Office would prefer to ignore us over here. We might be a bit of a thorn in their side.
I know Tenina often looked in on the Forum as she often responded when I made a critical remark.  However ,  I must say she was pretty good about the criticism.
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Offline shanmac

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Re: Elated .....then disappointed
« Reply #26 on: November 21, 2011, 02:47:15 am »
Well I have just packed up  sent off my little baby for it's trip back to be fixed or replaced (not sure which).

My consultant rang & said that HO had told her to invite me to her next cooking class free of charge. AWWWWW all I really want is a product that I pay nearly 2K for to work for more than 1 day!!!

Have tried to stay calm but now I feel a bubble of being p#$%ed off starting! 10 dfays it yokk me 2 years to get it!!

Anyway enough of my ranting - thanks again for all the love, really appreciate it.

Shan x
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Shannon, Bendigo Victoria - mum of 4

Offline Ceejay

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Re: Elated .....then disappointed
« Reply #27 on: November 21, 2011, 06:34:56 am »
Can totally understand that frustration Shan.   :-\

I do so hope it's a speedier trip than anticipated!!

Good luck!!  :)
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Offline CreamPuff63

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Re: Elated .....then disappointed
« Reply #28 on: November 21, 2011, 06:40:48 am »
shame HO didn't have a "courtesy" machine to tide you over in the interim
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Non Consultant from Perth, Western Australia

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Offline obbie

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Re: Elated .....then disappointed
« Reply #29 on: November 21, 2011, 07:59:43 pm »
 :) Ho should have a courtesy machine, ready to be shipped anywhere in Australia.
With airfreight you can have it the next day.

That way, your machine gets fixed, and when you get it back, or replaced, you send the loan one back.

that is called customer service... ;D    Wouldn't that look good for consultants to say. ( We'll loan you another while it gets fixed....)

I suppose that;s why our business does so well, we excel in customer service.

Robyn
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My Thermomix,  Kitchen Aid, Pizza oven, Nu Wave 5 in 1, Spatulas, all brings love, laughter, happiness, and great food  to my kitchen.

http://obbieskitchen.wordpress.com/
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