The day after Mum died I rang Telstra to cancel her phone. The twit on the end kept insisting on speaking with her. I kept saying she had died. He couldn't get it through his brain. Then DH took the phone and using language I don't use told the silly man in no uncertain terms what had happened and what we wanted done. He understood that. Sadly we need to stay with Telstra as many places we travel they are the only mobile phones that will work.